- Full-Time
- Permanent
- Rooms
- ACCOR
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Mercure São Paulo JK, São Paulo, Brazil
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REF4556S
Recepcionista Noturno
Region
Americas
Somos uma Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções para nossos hóspedes, nutrindo uma verdadeira paixão pelo serviço e conquistas além dos limites.
Faça o que você ama, cuide do mundo, ouse desafiar o status quo! #BELIMITLESS.
- Recepcionar hóspedes e clientes no balcão ou por telefone, identificando suas necessidades e prestando informações com clareza e cordialidade;
- Realizar processos de check-in, incluindo cadastro, entrega de chaves e direcionamento aos apartamentos;
- Efetuar check-out, realizando o fechamento de faturas, recebimento de pagamentos e organização dos processos;
- Garantir o cumprimento dos procedimentos de recepção e rotinas de auditoria/“autocontrole” do período;
- Mediar conflitos e atuar em situações críticas ou atípicas, prezando pela satisfação e segurança dos hóspedes;
- Alimentar e atualizar o sistema com informações de reservas e hospedagens;
- Oferecer e operar o programa de fidelidade conforme os padrões estabelecidos;
- Realizar a passagem de turno de forma detalhada, seguindo rigorosamente os procedimentos;
- Realizar atendimento telefônico conforme os padrões da rede/unidade;
- Manter arquivos e documentos da área organizados e atualizados;
- Executar outras atividades correlatas conforme necessidade do setor.
- Boa comunicação e postura profissional;
- Organização e atenção aos detalhes;
- Facilidade com sistemas e rotinas administrativas;
- Experiência com atendimento ao cliente (diferencial);
- Disponibilidade para trabalhar no período noturno;
- Proatividade, responsabilidade e capacidade de lidar com situações adversas.
Accor
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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