JUMP TO CONTENT
  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Sales & Marketing

__jobinformationwidget.freetext.LocationText__

Raffles Singapore, Singapore

__jobinformationwidget.freetext.ExternalReference__

REF47656G

Raffles Service Agent (Reservations)

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Job Description

This position is available from January 2025 onwards.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

  • Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
  • Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
  • Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

  • Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
  • Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

  • Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
  • Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
  • Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
  • Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
  • Maintains an accurate and updated filing system of all correspondence.
  • Is familiar with hotel’s credit policies and handles billing instructions correctly.
  • Performs clerical and administrative duties.
  • Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
  • Supports Accor Corporate programs, such as Planet 21.
  • Ensures service standards and individual performance are aligned with Accor Hotels Values.

Qualifications

Candidate Profile

Knowledge and Experience

  • Minimum tertiary education or equivalent.
  • Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management.
  • Minimum 1 year of relevant experience in the hotel industry.

Competencies

  • Strong interpersonal skills with ability to communicate with all levels of colleagues.
  • Service-oriented with an eye for details.
  • Ability to work effectively and contribute to the team.
  • Multicultural awareness and ability to work with people from diverse cultures.
  • Self-motivated and energetic.
  • Flexible.
  • Displays initiative and creativity.

Additional Information

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
Search

Browse Jobs