- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Raffles London at The OWO, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF61597X
Raffles Ambassador
Region
Luxury & Lifestyle
The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
An exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO.
Reporting into Front Office Manager, you will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominately based in our Grand Lobby. We require a strong willingness to work in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
Specifically as the Raffles Ambassador:
- Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this.
- To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
- Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the operation.
- Taking and proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
- Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
- Additional responsibilities as assigned in absence of the line manager or Front Office Manager.
- Performance of additional duties as required or assigned including working in different departments than usually assigned.
Who are we looking for?
- A confident approach towards building new relationships with guests
- A genuine and captivating personality, with a true passion for guest service
- A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision
- A proven track record and ability to provide high levels of service under pressure
- Exceptional communication and customer service skills, both written and spoken
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
- Well developed technical and computer skills
- An understanding and willingness to contribute to a 24h operational schedule when required, however this roll will not include night coverage as a standard
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Tambore, Barueri, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Barueri
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
2887805f-d0f6-4565-b129-f5b328dd4f31
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FAIRMONT UDAIPUR PALACE, Udaipur, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Udaipur
Job Category
Rooms
Description
Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of ser
Reference
ef01895f-470d-42a0-9957-50cfb7d00091
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Alamein, New Alamein, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Temporary
Locations
Egypt
Job Category
Rooms
Description
Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possibleThanks guests with genuine appreciation and provides a fon
Reference
6706b9e0-8d80-41cb-b55d-bca637681eb7
Expiry Date
01/01/0001
Salary
Location
Novotel Marsa Alam Beach Resort, El Qusseir, Egypt
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Egypt
Job Category
Rooms
Description
To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.To ensure that all VIP and Loyalty Program guest are being, met upon a
Reference
76b60b2f-e2a9-4a69-bb08-26234a9a49ce
Expiry Date
01/01/0001
Salary
Location
IBIS STYLES THONON LES BAINS, THONON LES BAINS
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Nous recherchons pour notre hôtel combo Ibis Styles / Ibis Budget à Thonon-les-Bains un Réceptionniste Tournant F/H, en CDI à temps plein, à compter de juin 2025. Bienvenue dans un métier qui vous p
Reference
GZZPV462
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Qetaifan Island North, Lusail, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Lusail
Job Category
Rooms
Description
ReceptionistThis position is responsible for performing all aspects of the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum lev
Reference
b7c878e5-c583-4999-8c59-ba181cd82799
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Porte de Versailles Expo, Vanves, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Temporary
Locations
Vanves
Job Category
Rooms
Description
La première impression est toujours la bonne ! En tant que Réceptionniste de Nuit, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expérienc
Reference
57a21ac8-199a-47a7-ad22-a290483e06b2
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
As Assistant Guest Services Manager at Fairmont Chateau Lake Louise, you will oversee the daily operations of the Bell Desk and Valet to ensure a seamless guest arrival and departure experience. Your
Reference
47b01a6b-c95e-45b6-a538-95bc465a35dd
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your passion for se
Reference
92d339cf-10a6-4804-a478-5b6975f8cd55
Expiry Date
01/01/0001
Salary
Location
ibis Paris Gare du Nord TGV, Paris, France
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
IBIS
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous cherchons un(e) réceptionniste du jour: une personne énergique, souriante et motivée. Le poste proposé est en temps partiel: 4 jours par semaine. Vous intégrez l'Equipe dans nos engagements, vous
Reference
6199c2f1-c073-4622-9762-9cddd427c8d3
Expiry Date
01/01/0001