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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda

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REF72652Z

Public Area Supervisor - Movenpick Hotel Kigali

Region

MEA SPAC


Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

  • Maintains a presence as requested at hotel / department meetings and committees.
  • Always complies with Movenpick standards and regulations to encourage safe and efficient hotel operations.
  • Actively participate in daily briefing, daily warm up and department meetings
  • Train and coach colleagues on expected standards of service
  • Conducts daily inspections of floors.
  • Be knowledgeable on all current guest services and events in the hotel.
  • Inspects show rooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.   
  • Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
  • Confirm that all daily duties are completed to standard.
  • Must be able to perform all Room Attendant and House Attendant duties.
  • Work with all Housekeeping staff to maintain and improve guest service scores.
  • Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
  • Ensures any Health/Safety matters are reported and followed up.
  • To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
  • Carry out any reasonable duties not detailed in the scope.

Qualifications

  • Fluency in English (verbal & written) essential.
  • Diploma/ cerification in hotel management or any other relevant fields.
  • Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment
  • Proven training skills.
  • Experience with Hotel Property Management System, Opera desirable.
  • Must be proactive with a meticulous eye for detail.
  • Strong organizational, supervisory and communication skills.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Additional Information


Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US