PMS Tech Director (F/M/X)

Join Accor, pioneering the hospitality of tomorrow. 

We are a world-leading hospitality group, a team of over 360,000 dedicated to the art of welcome.We have been designing new ways of experiencing the world for over 50 years. 

Welcome in the Commercial, Digital & Tech department.  

Our mission is to elevate guest experience and drive revenue for hotels and owners worldwide, at the lowest costs and sustainably. Our 5,000 talents, known as Heartists®, lead the Group's main growth drivers: distribution, global sales, loyalty programs, e-commerce, data, and digital.  

This integrated scope serves as the dynamic engine behind Accor’s strategic growth and innovation, seamlessly blending market reach, customer experience, and technological foundational capabilities. 

Here, we are at the heart of an incredible playground, one that knows no boundaries. So join us and dare to make an impact on the world!  

Here is where your greatest challenge awaits you: 

The PMS Tech Director is accountable for the technical strategy, governance, and reliability of the Property Management Systems used by Accor hotels worldwide, with a strong focus on Oracle Opera Cloud.​

This role does not build PMS software. Instead, it ensures that vendor-provided PMS platforms are properly integrated, configured, deployed, and operated across Accor’s ecosystem so that hotels run stable, secure, and well-configured systems delivering the right capabilities at the right quality level.​

The role acts as Accor’s technical authority on PMS platforms, ensuring vendor solutions align with the Group’s architecture, operational standards, and long-term technology strategy.​

A critical component of the role is supporting the Group’s PMS platform transformation, including the global rollout of Opera Cloud and the decommissioning of Accor’s legacy PMS (FOLS) by end-2027.

Your mission: 

1. PMS Platform Strategy & Technical Ownership​

• Define and own the technical strategy and roadmap for PMS platforms aligned with product, hotel needs, and CPTE strategy.​
• Act as the technical authority on PMS architecture, integrations, and configuration standards.
• Ensure PMS platforms are scalable, resilient, secure, and well integrated with Accor’s technology ecosystem.​

2. Vendor Platform Governance​

• Own the technical relationship with PMS vendors, notably Oracle.​
• Challenge vendor architectures, roadmaps, and operational practices to align with Accor’s needs.​
• Ensure vendor platforms meet performance, reliability, and scalability expectations.​

3. Operational Reliability & Run Governance​

• Ensure the availability, stability, and operational performance of PMS platforms used by hotels worldwide.​
• Define and govern run and support models with offshore operational teams (ITC) and vendors.​
• Establish operational KPIs and ensure compliance with security, PCI-DSS, and data protection requirements.​

4. Release, Configuration & Platform Governance​

• Govern releases, upgrades, and configuration changes with vendors.​
• Ensure changes are tested, documented, and communicated to operations and hotels.​
• Prevent configuration drift and uncontrolled feature activation impacting hotel operations.​

5. Platform Transformation & Global Deployment​

• Lead the technical execution of the global Opera Cloud rollout.​
• Ensure deployments are industrialized, scalable, and adapted to diverse hotel environments.​
• Drive the decommissioning of Accor’s legacy PMS (FOLS) in line with the 2027 timeline.​

6. Leadership & Performance Management​

• Lead and develop the PMS Technology organization and technical capabilities.​
• Manage strategic vendor relationships and ensure SLA performance.​
• Monitor costs, operational performance metrics, and drive efficiency improvements.

Key interactions :

Internal : 

• Product Teams / IT / Global Distribution​
• Accor Support Teams ​
• Professional services leaders on the regions​
• Shopping​
• Finance

External : 

• External service providers (freelancers, externals, etc.)​
• Deployed Software Vendors ​
• Vendors Support Teams​
• Owners' Groups​
• Hotel / GM Team

And you?

Background : 

• Graduated with a Bac +4 or +5​
• +5 years of experience in Finance or Audit​
• 2 as Director or VP

Skills : 

• Excellent level of English,​
• Very strong coordination skills,​
• Very good knowledge of the business and the challenges of the hotel and restaurant industry,​
• Strong ability to manage hierarchically and functionally,​
• Excellent strategic and tactical thinking skills,​
• Strong ability to solve customer problems, and to challenge the status quo,​
• Strong ability to synthesize and strength of conviction,​
• Strong negotiation skills and influence.

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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