People & Culture Manager (Hyde Opening)

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

As People & Culture Manager you will support a variety of Human Resources functions. This includes recruitment, labor relations, compliance, accurate and timely completion of documentation, the understanding and enforcement of company policies, assisting with benefits, employee engagement.

Duties & Functions:

• Partners with the leadership team to understand and execute the organization’s human resources and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to P&C Coordinator/Generalist, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks under delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants; collaborates with departmental managers to understand skills and competencies required for openings.
• Collaborates with department managers to create succession plans.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees and manages employee disciplinary meetings, terminations, and investigations.
• Support the onboarding process by providing appropriate onboarding documents, welcoming new hires, coordinating first day and necessary training including safety, policies, new hire orientation.
• Maintain Employee Files in electronic and paper form.
• Coordinate and assist in reward and recognition programs.
• Manage termination process, conduct exit interviews.
• Conduct New Hire Orientation training and any other P&C trainings as needed
• Support with payroll processing and benefit administration.
• Responds to inquiries, requests immediately in an accurate manner with a strong sense of urgency.
• Continuous daily support to hotel team members and management team.
• Support all employee relations items, including but not limited to creating monthly calendars, newsletters, birthday lists, flyers, coordinating and attending employee events, attending pre-shifts and departmental meetings, engaging with team members
• Answers phone calls, responds to emails and manages the administrative needs of the P&C office.
• Ensure compliance with all required items per local law.
• Lead talent review process.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

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The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• College Degree in Business, Hospitality, or Related field preferred. SHRM certification preferred.
• At least three (3) years of progressive Human Resources experience in a hotel or a related industry, preferably in an upscale or lifestyle brand hotel.
• Thorough knowledge of local labor laws and regulations required.
• Strong recruitment experience within the market.
• Ability to create, implement and monitor hotel and staff goals, strategies and policies.
• Strong business acumen and results driven to support operational and HR goals.
• Ability to make sound business decisions.
• Must have excellent communication, time management and organization skills.
• Must be able to work in a high-paced and dynamic operation.
• Ability to be resourceful, creative, prioritize, delegate and maintain flexibility.
• Ability to train, motivate, evaluate, mentor and direct team members to meet desired ends.
• Excellent computer and system skills, proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel, Outlook, HRIS systems, Canva, Social Media platforms etc. is strongly preferred. Ability to quickly learn the organization’s HRIS and other HR platforms
• Ability to spend extended lengths of time viewing a computer screen.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail and meet tight deadlines.
• Must have excellent communication skills and be able to read, write, speak and understand Spanish and English.

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Discounts across the entire Ennismore family of brands.