- Full-Time
- Permanent
- Food & Beverage
- ACCOR
__jobinformationwidget.freetext.LocationText__
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
__jobinformationwidget.freetext.ExternalReference__
REF35384H
Outlets Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Responsibilities:
Developing and Maintaining Budgets
- Manages all financial, employee engagement and guest satisfaction plan and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all restaurant and beverage service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counselling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
- Perform other duties as and when required.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
- Verifies all functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviours.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Ongoing control and enhancement of quality standards and guest service.
- Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.
- Ensuring that Restaurant/Bar maintains a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows.
- Working together with the Culinary Department, to develop new menu ideas and promotions.
- Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
- Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.
- Assist with recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities.
- Ensuring a safe and healthy work environment for all guests and colleagues
- Monitoring and continued development of food & beverage controls.
- Ensuring all training processes are set up and maintained for all leaders and colleagues.
- Reports suspicious people, parcels, and behaviors to Security.
- Ensures adherence to Accor Code of Ethics
- High school diploma or GED.
- 3 years’ experience in food and beverage management, culinary, or related professional area.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
- Entrepreneurial thinking and analytical business thinking required.
- Proficient in the English language (verbal & written), second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be flexible in terms of working hours.
- Must be computer literate and analytical.
- Enthusiastic and guest driven.
- Must be able to prioritize, organize and be self-efficient.
- Able to perform under pressure.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Ähnliche Jobs
Salary
Location
Novotel Kolkata - Hotel & Residences, Kolkata, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kolkata
Job Category
Food & Beverage
Description
Ensure food philosophy is maintained with a standardized product.Maintain cost effectiveness by maintaining profitability in all areas.Constantly evaluate systems to facilitate improvement where possi
Reference
323bbbcc-145d-49de-b9ab-8450ba2928f0
Expiry Date
01/01/0001
Salary
Location
SO/ Auckland, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SO/
Job type
Permanent
Locations
Auckland
Job Category
Food & Beverage
Description
Responsibilities would include (but would not be limited to):Delivering an exceptional guest experience with your amazing beverage skillsEnsuring smooth operations of service with compliance to health
Reference
b03e2eb8-1cb7-447e-87ed-cadd9517b765
Expiry Date
01/01/0001
Salary
Location
SO/ Auckland, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SO/
Job type
Permanent
Locations
Auckland
Job Category
Food & Beverage
Description
Your responsibilities would include (but not limited to):Provide exceptional guest experience to ensure guest satisfactionRecommend and suggest beverage pairings Focus on Health and Safety compliance
Reference
6ff76492-b3d5-427f-a996-25f7a7e9db30
Expiry Date
01/01/0001
Salary
Location
Sofitel Noosa Pacific Resort, Noosa Heads, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Noosa Heads
Job Category
Food & Beverage
Description
The Chief Steward supervises and coordinates activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.Y
Reference
ad819f36-ae4a-4cbc-84e3-50a40b0f925f
Expiry Date
01/01/0001
Salary
Location
Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Queenstown
Job Category
Food & Beverage
Description
Who we're looking forA professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;Minimum 6 months previous experience in
Reference
ed515114-406d-4abd-8ee9-d5c318c550f1
Expiry Date
01/01/0001
Salary
Location
Sofitel Wellington, Wellington, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Wellington
Job Category
Food & Beverage
Description
Are you passionate about providing exceptional customer service and creating memorable dining experiences? Sofitel Wellington is seeking an enthusiastic and dedicated Food and Beverage Attendant to jo
Reference
2c99b3c1-9187-40cc-b41c-ba7156014e36
Expiry Date
01/01/0001
Salary
Location
Pullman Sydney Airport, Mascot, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Mascot
Job Category
Food & Beverage
Description
As Food & Beverage Attendant you will be responsible for:Assisting the F&B supervisors and Manager with day-to-day operations with the guests in the restaurant, banquets, bar and room service.Ensuring
Reference
c7e2dc4b-9a1e-486a-9231-c3dd25e135b0
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Food & Beverage
Description
Server - Full TimeYou are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding off
Reference
47df07a5-6a90-4a31-9fff-59789a00a4b6
Expiry Date
01/01/0001
Salary
Location
, Santa Monica, United States
Experience Level
Associate
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Santa Monica
Job Category
Food & Beverage
Description
Prepare beverages following Accor and Fairmont Hotels and Resorts recipes and guidelines for preparationInteract with guests in a way that makes them feel specialProper and friendly service when in co
Reference
574568bd-b7df-4767-a0f3-f68d804a40a7
Expiry Date
01/01/0001
Salary
Location
Fairmont Empress, Victoria, Canada
Experience Level
Entry Level
Job Schedule
Casual
Brands
ACCOR
Job type
Temporary
Locations
Victoria
Job Category
Food & Beverage
Description
What you will be doing: Assist the kitchen steward to perform the daily tasks of the stewarding departmentSet up and operate the dish machine to established specifications, maintaining correct tempera
Reference
26e89a1b-5c79-4a7a-9fa0-f6cd5bc89b09
Expiry Date
01/01/0001