Operation and Food and Beverage Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Guarantees through effective supervision that all services offered are always available, and are carried out with the utmost efficiency.
• Ensures that the team are fully aware of the Operating Standards, Mystery Audit criteria, making sure that spot checks and audits are in place and ensuring targets are met.
• Verifies that on a daily basis all standards and procedures are adhered to.
• Monitors the set up and cleanliness of each outlet accordingly to the standards and/or special requests and issues are rectified.
• Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests.
• Effectively handles and resolves any guest problems or complaints and keep Senior Hotel Management informed.
• Monitors rotas to ensure effective coverage of the outlets with payroll in line with budget.
• Supports the HODs in the management of the talents in the department, ensuring that the correct standards and methods of service are maintained.
• Maintains good working relationships with key player including other EXCOM and third parties including Accor Hotel Services.
• Develops and update strategies and key objectives designed to enhance the F&B outlet’s performance and standards. Involves the HOD’s in strategy development.
• Meets regularly with outlet managers to review the operation of the department to ensure smooth coordination and communication.
• Ensures the department meets its quantitative and qualitative targets.
• Act in the absence of the General Manager in all matters concerning the safety, security and well-being of guests and talents.
• Monitors the production levels for key accounts to review production against room night target, expand contact base and increase the awareness of the hotel across the accommodation and Meeting and Events sectors
• Stay informed about new business leads and ensures these are followed up by the team
• Ensures we are building relationships with new clients and maintaining quality relationships with existing ones.
• Be flexible and extend job duties to carry out any other duties and responsibilities including redeployment to alternative departments/areas if required.
• Maintains all hotel records and forms required for audit purposes and as prescribed by local management and policies.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• Ensure that the guest profiles are maintained and kept up to date at all times respecting Data protection laws.
• Be flexible with your schedule in accordance with the business need.
• Conducts training for talents, ensuring that they have the necessary skills to perform their duties with the maximum efficiency and productivity.
• Ensures that all talents are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company policies and procedures.
• Holds and ensure that monthly one-to-one’s meeting, probation reviews and appraisals are conducted in a timely manner.
• Monitor the on-boarding of new talents to ensure they are positively welcomed and supported into the team.
• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant, bar, room service and conferencing, outside catering area.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas;
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between Food & Beverage and Front Office to ensure that preparations for conferences involving Front Office / Housekeeping have been made.
• Assist in the preparation of monthly restaurant, bar, and conference reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Food & Beverage Supervisors.
• Prepare weekly and monthly forecasts for restaurant, bar room service and conference areas.
• Ensure constant liaison with the Conference Sales Manager and Conference Coordinator.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Maintain currency of RSA certification, amendments and updates and adhere to RSA

• Budgeting and Cost Control

• Three years’ experience in managing hotel operations.
• Proven experience in driving a profitable operation and managing hotel teams, staff turnover, appraisals, on job training programs
• Familiar with Brand Standard Audits
• Experience executing events in a variety of settings with a keen eye for detail.
• Aptitude for financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and effective communication skills.
• Efficient, constantly striving to provide Total Customer Satisfaction.
• Positive problem solving in all aspects of customer service
• Familiar with Health & safety Procedures

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Candidates must have the right to work in the UK