Night Reception Team Member

ibis London Shepherd's Bush is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Reception Team Member who will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company. 

Our mission at IBIS London Shepherd's Bush is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

What is in it for you:

• Pay: £14.44 per hour
• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

As a Night Team Member, you will be required to work independently and oversee the hotel operations, including checking guests in and out, and addressing any guest needs that might arise. It is a varied role- you might have to prepare some drinks, make a pizza, assist the breakfast service, make new reservations, answer the phone, cashiering, oversee security and health and safety, or even do some basic cleaning duties. Whatever it is you need to do, have fun and always put our guests first to ensure they have an exceptional stay.

• Welcome and assist guests during night hours, addressing their needs and inquiries with a friendly and professional demeanor
• Perform night audit tasks, including reviewing and balancing daily financial transactions
• Handle check-ins, check-outs, and reservations using our property management system
• Set up the breakfast service
• Respond promptly to guest requests and concerns, ensuring their comfort and satisfaction
• Collaborate with other departments to prepare for the next day's operations
• Manage incoming calls and messages, relaying information accurately to relevant team members
• Promote hotel facilities and services to maximize sales opportunities
• Assist with administrative tasks and reports as required
• Maintain a clean and organized front desk area
• Adapt to various situations and perform additional duties as assigned by management

• Prior experience in hospitality or customer service, preferably in a night shift role
• Proficiency in property management systems, such as OPERA Cloud
• Fluency in English with excellent verbal and written communication skills
• Strong customer service orientation with a focus on guest satisfaction
• Ability to work night shifts and maintain a flexible schedule
• Detail-oriented with excellent organizational and multitasking abilities
• Basic computer skills and familiarity with standard office software
• Problem-solving skills and the ability to make decisions independently
• Resilience and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to assist in various capacities
• High school diploma or equivalent; higher education in hospitality management is a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

Information on the processing of personal data –

When you submit an application to IBIS London Shepherd's Bush, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.