Guest Experience Duty Manager

The Novotel Rotorua Lakeside and Ibis Rotorua Lakeside are dual  branded complex hotels with 344 rooms located in central Rotorua.

Our  two hotels include,  Atlas Café & Restaurant and Clarkes Bar, ibis restaurant. 10 conference/Banquet rooms and InBalance Fitness Centre.

This newly created role works across both our Food & Beverage and Front Office departments reporting to the Operations Manager, this role would be ideal for a supervisor looking for development across operations at a duty manager level.

Why join Accor?
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - work life balance
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation
Worldwide
• Uniforms provided, washed and laundered daily
• Access to our Employee Assistance Program
• Refer a friend incentive

As a Guest Experience Duty Manager, you will be a source of problem solving, elite customer service and the essence of calm across the Front Office, Restaurant and Bar departments.

You will be use to shift work, working 10 hour shifts (6am to 4.30pm or 4pm to 2.30am) on rotating rosters. These rosters will also mean weekend and evening work is required.

You will be a master at leading, training and motivating team members across these operational departments and you will have an infectious enthusiasm and commitment to delivering exceptional service. 

If you have the ability to problem solve, remain calm and adaptable in the face of pressure, then this may be the role for you. 

Show us your excellent written communication skills by applying for the role and astound us with your interpersonal skills and high presentation of grooming if you land an interview. 

Preferred experience:

• Previous experience of 1 year or more in a supervisory or team leader role in a Front Office background or Food & Beverage background

• Must hold a Current General Mangers certificate or ability to obtain one

• Knowledge of Opera, Opera Cloud or similar property operation system

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.