Night Manager

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We are seeking a detail-oriented and customer-focused Night Manager to join our team at Swissotel Corniche Park Towers Doha, Qatar. As a Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the highest standards of service and efficiency.

• Manage and supervise all night shift operations, including front desk, housekeeping, and security
• Process night audit, ensuring accurate financial reporting and resolution of discrepancies
• Handle guest check-ins, check-outs, and inquiries with professionalism and efficiency
• Respond promptly to guest requests, complaints, and emergencies
• Coordinate with other departments to ensure seamless service delivery
• Monitor and maintain hotel security and safety protocols
• Manage room inventory and optimize occupancy rates
• Train and mentor night shift staff to uphold service standards
• Prepare detailed shift reports for day management
• Implement and enforce hotel policies and procedures
• Assist in developing strategies to improve guest satisfaction and operational efficiency

• Proven experience in hotel management or a similar role in the hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Proficiency in hotel management software, particularly Opera
• Exceptional problem-solving skills and ability to make quick decisions
• Detail-oriented with strong organizational and time management skills
• Customer-focused mindset with a commitment to creating memorable guest experiences
• Flexibility to work night shifts and adapt to changing priorities
• Technical ability to process night audits and handle financial reporting
• Knowledge of hotel security and safety protocols
• Multilingual skills, particularly Arabic and English, are highly beneficial
• Bachelor's degree in Hospitality Management or a related field (preferred)

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.