Night Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a detail-oriented and customer-focused Night Manager to join our team in Swissotel Corniche Park Towers Doha.  As a Night Manager, you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night shifts at our prestigious hotel.

• Oversee all aspects of hotel operations during night shifts, maintaining high standards of service and efficiency.
• Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring prompt and satisfactory resolution.
• Lead, motivate, and inspire the night shift team to consistently deliver exceptional service.
• Monitor and manage guest satisfaction, implementing proactive measures to enhance the overall guest experience.
• Handle escalated guest issues with professionalism, empathy, and effective problem-solving skills.
• Prepare, review, and monitor guest accounts, ensuring accuracy and addressing discrepancies promptly.
• Conduct regular safety and security checks throughout the property during night hours.
• Train and mentor staff to uphold the highest standards of hospitality and foster a positive work environment.
• Ensure compliance with hotel policies, procedures, and industry standards.
• Prepare detailed shift reports and communicate effectively with the management team for proper follow-up and action.
• Collaborate with other departments to ensure seamless guest experiences and efficient operations.

• Minimum of one year of supervisory experience in hotel front office operations
• Proficiency in Opera CRS, Opera PM, Opera Sales & Catering, MS Outlook, Word, Excel, and PowerPoint
• Excellent written and verbal communication skills with strong interpersonal abilities
• Proven leadership experience with the ability to inspire and develop team members
• Exceptional guest service skills and a customer-centric mindset
• Highly organized, detail-oriented, and able to multitask effectively
• Ability to work night shifts and adapt to a flexible schedule
• Strong problem-solving skills and the ability to make decisions under pressure
• Knowledge of hospitality industry standards and best practices
• Resilient and able to thrive in a fast-paced, dynamic environment
• Diploma in Hotel Management or related field (preferred)
• Previous international hospitality experience (preferred)
• Multilingual skills (advantageous)
• Arabic Language is preferred

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.