Multi-Task Team Member

Ibis Styles London Ealing

Hotel Cinema Theme

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First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Would you like to join a dynamic Team full of energy in a Vibrant 120 bedrooms Hotel Cinema Theme? Well, this role is for you then…..

We are located in uxbridge road in Ealing, 6mn walk from Ealing Broadway station/ Elisabeth Line

Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay

• Helps encourage customer loyalty by building friendly, personalized relationships

• Anticipates guests' needs and takes them into consideration

• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures

• Handles phone calls, Handles e-mails

• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team

• Bar shifts and Breakfasts as per business needs

Work Experience

· Previous experience in similar role is preferable.

· Friendly, approachable with excellent customer service skills.

· Flexibility in working hours essential

· Basic IT skills

· Full training provided

Benefits include:

- Hotel and food & beverage discounts in Accor properties globally

- Discounts with key partners (e.g. Europcar, Emirates, Eurostar)

- 2 free weekend breaks per year in the UK

- Pension

Job Type: Zero hours contract

Salary: £13.88 per hour

Benefits:

• Company pension

• Cycle to work scheme

• Discounted or free food

• Employee discount

• On-site parking

• Referral programme

Schedule:

• 7.80 hour shift