Learning & Development Executive

The position is responsible for supporting the Assistant Director of Learning & Development in creating, implementing and facilitating the hotel’s Learning & Development (L&D) plan and budget, ensuring that it is aligned to the hotel’s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments.

Primary Responsibilities

Assists with the hotel’s L&D needs analysis and prepares the L&D plan and budget

• Plans and conducts the hotel’s L&D needs analysis of individual colleagues with Assistant Director of Learning & Development.
• Assists in the planning of the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
• Assists in controlling hotel wide and departmental L&D expenditure within agreed budgets.

Creates, plans and executes L&D programmes

• Designs L&D programmes necessary to meet the competencies of each job function and to address performance gaps with the Assistant Director of Learning & Development.
• Coordinates and follows up on all corporate, internal and external L&D initiatives and programmes.
• Assists in the delivery of programmes as assigned by Assistant Director of Learning & Development.
• Informs managers on L&D programme objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.

Adheres to corporate and local L&D regulations

• Ensures full compliance when coordinating and executing corporate initiated programmes and activities.
• Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security. These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

Coordinates industrial attachment and internship programmes

• Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
• Assists with the planning of interns’ L&D schedule in consultation with the Assistant Director of Learning & Development and functional / departmental managers.
• Organises regular meetings with the Assistant Director of Learning & Development and interns to monitor and ensure their welfare.
• Administers the personal files and records of interns.
• Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.

L&D administration

• Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
• Assists in the planning of an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximised.
• Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
• Assists in gathering information required to complete monthly accruals, forecast reports as well as corporate reports accurately within specified time frame. 
• Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.

Works as part of the Talent & Culture team, and involvement in wider job function relationships

• Assists and supports the Talent and Culture team in projects and colleague activities as required.
• Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities.
• Participates and supports sustainability in Corporate initiatives and programmes such as Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG), etc.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Tertiary education from a reputable institution.
• Specialisation in Human Resources Development / Education an advantage.
• WSQ Advanced Certificate in Training and Assessment (ACTA) and/or WSQ Diploma in Adult and Continuing Education (DACE) an advantage.
• Minimum 1 to 2 years of relevant L&D experience.
• Minimum 2 years' relevant experience in hospitality industry.
• Facilitation and presentation skills for small and big group training sessions across all levels of colleagues an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, Powerpoint, Word).

Competencies

• Oral fluency and written excellence in English.
• Ability to speak other languages and basic understanding of local languages and dialects an advantage.
• Good communicator with presentation and influencing skills.
• Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
• Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
• Driven and ability to work independently with high proactivity in a dynamic environment.
• Ability to contribute and work effectively in a team.
• Analytical and innovative.
• Flexible and able to embrace and respond to change effectively.
• Sense of urgency.
• Loyalty, high integrity and ability to keep confidentiality.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.