INTERNSHIP - Customer Intelligence & Analytics - Guest Experience

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​ 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​ 

Become a Heartist®, and let your heart guide you into a world where life pulses with passion. 

#WeAreHeartists 

To discover the life that awaits you at Accor, visit Accor Careers 

Internship - Customer Intelligence & Analytics - Guest Experience  

Location: Warsaw 
Department: Customer Intelligence / Guest Experience, Quality & Innovation 
Duration: Up to 12 months 

Are you eager to dive into the world of Hospitality, with a focus on customer intelligence and guest experience? This internship offers you the opportunity to work in a dynamic, data-driven environment where you will support key projects that enhance brand performance and guest satisfaction across Europe & North Africa. 

What will you do? 

• Monitor guest satisfaction trends and analyze brand tracking results in selected markets. 

• Support quantitative and qualitative research projects, including competitive analysis. 

• Assist in the development of strategic business cases for guest experience initiatives. 

• Contribute to transversal projects such as guest experience events and the rollout of a global insight library. 

• Collect, analyze, and present data to support decision-making processes. 

Our ideal profile would be: 

• Currently pursuing or recently completed a degree in Marketing, Business Administration, Data Analytics, Economics, or a related field. 

• Strong analytical, organizational, and communication skills. 

• Autonomous, proactive, and adaptable, with a keen eye for detail. 

• Proficient in Microsoft Office (especially Excel and PowerPoint) and familiar with project management principles. 

• Fluent in English (written and spoken) 

What's in there for you? 

• Unique opportunity to develop your career with worldwide Augmented Hospitality leaders. 

• Package of benefits and perks of working for Accor, including discounts for hotels worldwide, and much more! 

• Work in a multi-national team. 

• Hybrid way of working (3 days in the office + 2 days at home). 

• Talent development opportunities. 

• Corporate Social Responsibility activities. 

Take the first step in your professional journey with a hands-on experience in a global hospitality leader.
f you are ready to grow, learn, and make an impact, we’d love to hear from you! 

#WeAreHeartists