Internship – Customer Experience Assistant

At Accor, we go beyond being a global leader in hospitality—we embrace diversity, creativity, and individuality. Join us as you are, and find a role that resonates with your personality and aspirations.

We are committed to helping you grow and learn every day. We ensure that your work is purposeful, allowing you to explore limitless possibilities throughout your journey with us.

At Accor, you are the author of your own story, and together, we can reimagine the future of hospitality.

Our teams, known as Heartists®, bring together the best of hospitality. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,700 hotels, connecting closely with our 100 million clients in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/.

Do what you love, care for the world, and dare to challenge the status quo. #BeLimitless

Join the Premium, Midscale & Economy Digital marketing team leading the Customer experience of brand websites and gain hands-on experience in digital content management, customer experience, and project coordination in a global hospitality environment.

Key Responsibilities:

Project Management:

• Assist in monitoring the Pullman website revamp project timeline, coordinating with agencies and regional teams, and supporting progress tracking.
• Help organize project documentation, meeting notes, and follow-ups.
• Contribute to task tracking and ensure alignment with deadlines and key milestones.

Content Management (CMS & DAM):

• Be trained on Adobe Experience Manager (AEM) and actively contribute to updating and managing website content via the Content Management System (CMS) and Digital asset Management (DAM)
• Help maintain engaging, accurate, and up-to-date web pages across the site.

Communication & Coordination:

• Gather input from regional teams and brands to support global alignment.
• Assist in the creation of global presentations and communication materials.
• Collaborate with stakeholders across departments to ensure smooth project delivery.
• Customer Experience & UX Optimization:
• Support user journey tracking and documentation to identify pain points and improvement areas.
• Benchmark competitor websites to identify trends and best practices in digital

• Master’s program in Marketing, Digital, Communications, or a related field
• Master’s program at a Business School
• English & French mandatory
• Excellent Communication Skills: Comfortable gathering and sharing information clearly with various stakeholders, including agencies, regional teams, and internal departments.
• Curiosity and Willingness to Learn: Eager to develop new skills in digital tools (e.g., CMS, DAM, AEM) and deepen understanding of customer experience best practices.
• Strong Organizational Skills: Ability to manage multiple tasks simultaneously, keep track of deadlines, and maintain detailed documentation, supporting effective project coordination.
• Attention to Detail: Capable of ensuring accuracy and consistency when updating digital content, maintaining webpages, and tracking user journeys.
• Team Collaboration: Thrives in a cross-functional and multicultural team environment, working smoothly with peers and managers to deliver shared goals.

Why Join Accor?

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 
• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

-and also : 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. –
• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass). 
• €10 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.