Housekeeping Office Coordinator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

We are searching for an organized, experienced, and capable individual to coordinate the daily operations for our team. The successful candidate will be able to oversee and organize the daily operations for our 757 guest rooms and 28,000 square feet of public spaces. This position is a variable position with both evening and morning availability required.

Starting Rate: $21.72 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.81.

Job Duties Include:

• Prepare assignments for Room Attendants, Public Areas, Calls, Floor Support, and
• Turndown staff in HOTSos
• Prepare reports about arriving guests through Opera
• Manage the Royal Service Manager system for the department
• Communicate effectively via email / Office telephone
• Liaise with other departments within the hotel
• Maintain and secure the lost and found room and log and respond to any guest request regarding lost items
• Place work orders for equipment and furniture
• Other duties as assigned

Your Skills & Qualifications:

• Previous housekeeping operations experience is required
• Fluent in English and capable of professional verbal and written communication
• Understanding of Property Management Systems and housekeeping operations software preferred.
• Competent in Excel, Word, and Outlook
• Leadership talent
• Self-motivated
• The ability to work well under pressure and demonstrate organizational skills
• Experience with decision-making and problem solving

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!