Heart Of House Porter

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Job Description

JOB TITLE:                       Heart of House Porter

DEPARTMENT:                  Heart of House – Food and Beverage

EMPLOYER:                      Whitehall Hotel Limited (WHL)

JOB LEVEL:                       Line   

REPORTS TO:                    Heart of House Supervisor

LOCATION:                       Raffles London at The OWO

Raffles Values

BE YOU:                             Be creative, innovative, and enthusiastic, whilst being authentic.

BE KIND:                            Demonstrate humility and generosity through emotional connection with colleagues and guests.

BE HAPPY:                        Uplift colleagues and guests through joyful connection and using your persona.

BE CONFIDENT:                Demonstrate knowledge and skills to achieve excellence.

HAVE YOUR PURPOSE:     Demonstrate stewardship through care and responsibility   

                                          within your role, to make a tangible impact on the business.

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Scope Of Position

Reporting into Assistant heart of house manager and supervisors, you will be responsible for maintaining back of house F&B areas, storerooms and kitchens to the highest standards, assisting with the disposal and recycling of waist. Cleaning and maintaining kitchen equipment and crockery. The role will include the use of cleaning chemicals.

Responsibilities

Operation

• Cleaning storage and maintaining of crockery, glassware, cutlery.
• Safely sing cleaning machines, dishwashers and polishers, following safety protocells.
• Providing the appropriate support across all Raffles and Mauro Colagreco areas.
• Organising back of store rooms, recording breakages and wastage.
• Working with all departments to coordinate waste disposal and recycling to Raffles green standards.
• Organising of deliveries and distributing them to the appropriate place.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensuring COSHH standards and procedures are met and maintained whenever handling or using chemicals.
• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Essential

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards