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  1. Full-Time
  2. Permanent
  3. RIXOS
  4. Wellness & Recreation

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Accor Management LLC, Lusail, Qatar

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REF22830D

Gym Experience Executive - Azure Beach Club

Region

MEA SPAC


This vacancy has now expired. Please see similar roles below...


Company Description

Rixos Premium Qetaifan Island North

Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.


Job Description

This position serves as the first point of contact for our guests visiting the Health Club, ensuring they feel welcomed and receive the best customer service experience.

  • Process all incoming and outgoing calls accurately and courteously.
  • Welcome guests on arrival, register and issue locker keys according to departmental standards and procedures.
  • Assist health club guests as well as other cashiering duties.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history system.
  • Handle health club guests’ complaints and comments tactfully and efficiently.
  • Handling guests’ mails, messages, and answering phone calls.
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Be vigilant regarding in-house credit matters and act upon any discrepancies.
  • Alert Security or Duty Manager of suspicious-looking person(s) / articles.
  • Maintain complete knowledge of all food & beverage services, outlets, and other services/features.
  • Be fully conversant with hotel fire & life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.

Qualifications

  • Minimum 1-2 years of experience in a similar position in Spa, Recreation, Fitness, or Hospitality industry
  • Diploma in Tourism / Hospitality Management
  • Good English communications skills
  • Ability to speak other languages and a basic understanding of local languages will be an advantage
  • Good interpersonal skills
  • Knowledge in computer software
  • Customer-oriented with a positive attitude and pleasing personality
  • Ability and willingness to perform under stress
  • Positive and high energy level
  • A willingness to go the extra mile to ensure guests' needs are met

Additional Information

 

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    LET YOUR PASSION SHINE

    We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

    LEARN ABOUT US

    Let your passion shine

    We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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