Head Housekeeper (m/f/d)

The Hoxton, Charlottenburg (Berlin) – Head Housekeeper (m/f/d)

At The Hoxton, we believe the little details make the biggest difference and no team brings those details to life quite like Housekeeping. This is why we are looking for a passionated Head Housekeeper to lead our team and help create the spaces our guests love coming back to.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a vibrant wintergarden featuring all-day dining, a lively lobby and bar, a streetside terrace, and The Apartment – our unique meetings and events concept

Reporting to our Director of Operations, you’ll lead our Housekeeping team to deliver exceptional standards across our guest rooms and public spaces. You’ll create an environment where your team feels supported, motivated and empowered to do their best work every day. From driving operational excellence and managing budgets to ensuring every guest experiences the unmistakable Hoxton touch, you’ll play a key role in bringing our spaces to life.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
• Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered.
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
• Get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.
• Work closely with other teams (Front Office, Maintenance, R&B) towards the overall goal of creating a memorable experience in a beautiful space.
• Play a part in our partnership with our external housekeeping providers.

What we’re looking for…

• Previous housekeeping experience at a similar level, experience of hotel opening would be a plus.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• Must be fluent in German and English, additional languages will be highly valuable.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You’re looking for a place where you can be you: no clones in suits here.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

What’s in it for you…

• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!)
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Food on us during your shift – we support you finding a fueling lunch with Pluxee Benefits Card and food vouchers.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
• Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
• Learn and grow with our Ennismore Learning platform and its +6.000 training opportunities
• BVG Public Transportation Ticket on us!