Head Housekeeper

The Hoxton is gearing up to open its very first hotel in Ireland in the beautiful capital city of Dublin. This coastal city is steeped in history, packed with green parks and brought to life through music, art and the best social eating and drinking. We’ll be calling central Dublin home but first we need to pull together a team to help us bring the Hox to this new market.

The Hoxton, Dublin will be home to 129 bedrooms of varying sizes, a lobby bar, historic bar, large ground floor restaurant and lobby restaurant, in addition to another first for us - a nightclub.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• Take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
• Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered and get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines, managing and control housekeeping stock and monitor orders.
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.
• Work closely with other teams (front office, maintenance and F&B) towards the overall goal of creating a memorable experience in a beautiful space.
• Ensure that all hotel standard operating procedures are trained and adhered to.
• Pro-actively identify opportunities to improve and enhance processes and procedures.
• Be fully aware, and competent in, all health and safety procedures and policies.
• Control and management of the housekeeping stock, ensuring all orders are monitored.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous housekeeping experience at a similar level, experience of a hotel opening would be a plus.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• Experience of Micros Fidelio Opera or a similar front desk operating system.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 30 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.