Guest Services Agent

Mercure Nairobi Upper Hill is located in the financial district and surrounded by banks, international corporate companies, Embassies and in close proximity of the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all day dining restaurant, fine dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, conferences for small to large groups.

Guest Service Agent  - Front Office

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Diploma/Degree in Hotel Management/Front office operations.

-Service-focused personality is essential.

-1-2 years experience in a similar role.

-Prior experience working with Opera or a related system

-Fluency in English.

-Additional languages are a plus