Guest Service Agent - Night Auditor (Full Time)

Your team and working environment:

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.  A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.  Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland.  Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities.  In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge.  Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.  From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room. 

 
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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
 
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Guest Service Agent - Night Auditor (Full Time)

First impressions are everything! Your engaging smile and personality are the essence of a great Night Auditor with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day, you will be empowered to deliver on our mission of turning moments into memories for our guests.

What you will be doing:

Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

• Greet, check in, and settle guest accounts while ensuring all service standards are followed
• Be knowledgeable regarding all guestrooms, suites, and services at the hotel
• Maintain current and correct posting of all charges
• Resolve customer concerns and complaints ensuring guest satisfaction
• Assist in handling emergency situations
• Train, motivate and develop front desk agents
• Perform cashiering functions accurately
• Review routing, rates and all night auditing functions
• Cash handling, which includes currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Other duties as required or assigned

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.
• Working night shift (11:00 pm – 7:00 am)

Your experience and skills include:

• High school diploma is needed
• 2 years of college is an asset
• One year of hotel front desk agent or night audit experience as an asset, Property Manager – Opera, Microsoft Office as an asset
• Previous PMS experience is an asset
• Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
• Ability to communicate in English, both verbal and non-verbal
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment and manage conflicting priorities
• Must have the ability to hand cash effectively and accurately
• Computer literate and experience with front office applications a strong asset
• Ability to work cohesively as part of a team with minimal supervision
• Ability to anticipate and focus attention on guest needs

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

What is in it for you: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees 
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support  
• Learning programs through our Academies designed to sharpen your skills 
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
• Career development opportunities with national and international promotion opportunities. The sky is your limit 

Hourly Rate Range: $23.44 - $24.44 CAD Gross per hour