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  1. Full-Time
  2. Permanent
  3. MERCURE
  4. Rooms

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Mercure Jakarta Cikini, Central Jakarta, Indonesia

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REF67077O

Guest Service Agent (Mandarin Speaker)

Region

MEA SPAC


Company Description

Mercure Jakarta Cikini, Premium midscale hotel Strategically located for business and leisure activities in the heart of the Jakarta business district, Mercure Jakarta Cikini stands out as one of the leading business hotels in the city. Offers 197 rooms, 10 Meeting rooms,  Ballroom, Rooftop pool,  bar and restaurant


Job Description

  • Welcomes guests and takes care of them from arrival to departure.
  • Assists guests with check-in, check-out, and any issues related to room service.
  • Handles guest complaints and feedback promptly.
  • Manages guest mail and messages, and answers phone calls.
  • Maintains a high standard of personal appearance, develops friendly relationships with guests, and ensures hygiene at all times.

Qualifications

  • Fluent in both written and spoken Mandarin and English
  • Customer-oriented
  • Professional with a positive mindset

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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