- Full-Time
- Permanent
- Rooms
- ACCOR
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ibis budget Melbourne Airport, Tullamarine, Australia
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REF56624Q
Guest Service Agent
Region
MEA SPAC
ibis Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning.
At Ibis Budget Hotel, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming atmosphere for travellers. We are currently looking for a reliable and customer-focused Guest Service Agent to join us.
Key duties include:
- Process and assist with guest arrivals, departures and room allocations
- Attend guest queries in a timely manner
- Address complaints presented by guest in an efficient and positive manner
- Maintain a high level of health and safety of all patrons, guests and staff members
Skills and experience
- A positive can do & customer focused attitude
- Exceptional communication skills and a genuine desire to help others
- Ability to handle guest complaints
- Availability to work varied shifts including weekends and public holidays
- Previous experience using FOLS would be advantageous
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accor’s limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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