Assistant Front Office Manager

• Contract Type: Permanent / Full Time
• Salary: £15.61 per hour
• Start date: March/April 2025
• How to apply: Please send your application to Jordi.PENA@accor.com

Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Assistant Front Office Manager.

In this pivotal role, you will help oversee our Front Office team, leading with enthusiasm while embracing and reflecting the unique culture and values that define our hotel.

What We’re Looking For in You:

Be Original: We celebrate individuality and diversity. At Ibis, we encourage you to embrace your true self and provide the platform for you to thrive.

Be a Team Player: We believe in unity, supporting one another to deliver an exceptional guest experience. No challenge is insurmountable when we work together.

Love to Have Fun: Hard work is important, but so is creating joy. Let’s make every moment enjoyable for you, your team, and our guests. Together, we craft memories that last.

Make a Positive Impact: From small gestures that brighten someone’s day to contributing to meaningful causes, we believe in leaving a positive mark wherever we go.

Be Humble and Kind: We value openness, kindness, and the best ideas - no matter where they come from. We treat everyone with respect, fostering a supportive environment.

Dream Big and Believe: As bold thinkers and visionaries, we challenge the status quo, push boundaries, and embrace the possibility of change—even if it means learning from mistakes.

What You Bring to the Role:

To excel as our Assistant Front Office Manager, you will need:

Proven Experience: Prior experience as a Team Leader in economy or midscale hotels.

Leadership Skills: A natural leader capable of motivating and guiding teams to success.

Exceptional Communication: Outstanding interpersonal skills to engage effectively with colleagues and guests alike.

Operational Savvy: The ability to multitask, prioritize, and perform under pressure while maintaining meticulous attention to detail.

This is more than a job; it’s a chance to be part of a vibrant team where your efforts will shape memorable guest experiences. Are you ready to make an impact?

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as an Assistant Front Office Manager, you will become part of a friendly team of 40 talents. Our hotel offers 356 Ibis rooms, and a very busy bar & restaurant.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.