- Full-Time
- Permanent
- THE HOXTON
- Rooms
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
__jobinformationwidget.freetext.ExternalReference__
REF34900W
Guest Service Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton’s first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. We are looking for both part-time and full-time team members! As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an excellent opportunity to work in the hospitality industry and be part of a dynamic team.
Duties:
- Greet guests upon arrival and provide a warm welcome
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality
- Handle cash transactions and maintain a balanced cash drawer
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Why work here:
- Competitive pay $23/hr
- Opportunities for career advancement within the hospitality industry
- Medical, Dental & Vision insurance
- 401(k) matching
- Life Insurance
- Paid Time off
- Employee discount & referral bonuses
- Flexible spending account
If you are passionate about providing exceptional customer service in a hotel environment, you can work holidays and weekends as needed, we encourage you to apply for the position of Guest Service Agent. Join our team and contribute to creating memorable experiences for our guests.
- Previous experience in guest relations or hotel industry is preferred
- Multilingual skills are a plus
- Knowledge of front desk operations and hospitality management
- Familiarity with night audit procedures is an asset
- Proficient in operating phone systems and handling phone etiquette
- Excellent customer service skills with the ability to resolve issues effectively
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work flexible hours, including evenings, weekends, and holidays
All your information will be kept confidential according to EEO guidelines.
The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.
This is employer participates in E-verify!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Novotel Sydney on Darling Harbour, Pyrmont, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Pyrmont
Job Category
Rooms
Description
As Front Office All Rounder , you will be the first point of contact for our guests. Your role is essential in creating lasting impressions and ensuring guest satisfaction. Your responsibilities will
Reference
1e8df13c-a13a-43fd-96be-a3aae3a753af
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Front Desk Agent - Full Time First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a mem
Reference
bca39d4d-043e-4429-ab89-c5cf23d2ec51
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Why work for Fairmont Pacific Rim?:Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver Fairmont Pacific Rim is the most remarkable addre
Reference
f844b1e1-4c2e-47ca-a288-43002e054500
Expiry Date
01/01/0001
Salary
Location
Fairmont Olympic Hotel - Seattle, Seattle, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Seattle
Job Category
Rooms
Description
The Fairmont Olympic Hotel is seeking a Full Time Laundry Attendant - Sorter to join our Housekeeping Team. Under the direction of the Executive Housekeeper, the Laundry Attendant (Sorter) will be res
Reference
c01a1845-d3b7-4177-af69-236433fb08ef
Expiry Date
01/01/0001
Salary
Location
Sofitel Rio de Janeiro Ipanema (Abertura em 2024), Rio de Janeiro, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Conhecer e identificar os principais clientes do hotel, garantindo o atendimento de suas necessidades; Personalizar os quartos e a estada dos hóspedes dependendo das preferencias e do histórico do hós
Reference
c5f9e0d7-9fe8-4f85-8826-7d95a8054275
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible fo
Reference
439c2832-a49f-4ea9-acf1-984e43703933
Expiry Date
01/01/0001
Salary
Location
Fairmont Heritage Place - Ghirardelli Square, San Francisco, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
San Francisco
Job Category
Rooms
Description
RESIDENCE SERVICES SUPERVISOR Turning moments into memories for our guests and owners by being an ambassador for our brand, our property and our community. As a member of our Reception Team, you will
Reference
c756c791-0dff-4a48-95a0-091fb6965d8e
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
United States
Job Category
Rooms
Description
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Reference
29eeb97c-a8b9-4d63-9c90-50deb0224686
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
Reporting to the Laundry Manager, responsibilities and essential job functions include but are not limited to the following:Responsible for maintaining the cleanliness and organization of guest and em
Reference
4fea7826-b00c-4438-9761-017bd5ba6ff1
Expiry Date
01/01/0001
Salary
Location
Fairmont Winnipeg, Winnipeg, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Winnipeg
Job Category
Rooms
Description
As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for th
Reference
38020d35-a196-4a03-9859-0579998d8d60
Expiry Date
01/01/0001