Guest Relation Officer (Russian Speaker)

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Guest Relation Officer (Russian Speaker)

This position is responsible for ensuring a pleasant and memorable experience for our guests by providing personalized service, addressing their concerns, and maintaining high standards of hospitality.

• Greet and welcome guests upon arrival, ensuring a warm and personalized experience.
• Serve as the primary point of contact for Russian-speaking guests, addressing inquiries and resolving concerns efficiently.
• Assist guests with check-in/check-out procedures, reservations, and special requests.
• Resolve guest complaints and issues effectively, ensuring guest satisfaction and escalating complex issues when necessary.
• Provide detailed information about hotel amenities, services, and local attractions.
• Anticipate guest needs and offer proactive solutions to enhance their stay.
• Coordinate with other departments (Housekeeping, Front Office, F&B) to ensure seamless service delivery.
• Understand and respect cultural differences, ensuring a tailored experience for Russian-speaking guests.
• Assist in translating materials and communication as needed.

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum 1-2 years of experience in guest relations, front office, or a similar hospitality role
• Excellent reading, writing and oral proficiency in English & Russian language
• Problem-solving abilities with a guest-centric approach
• Past Maldives experience preferred.

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit.