__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Temporary

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ Rooms

Mission:

Vous êtes l'ultime source de bonne humeur, le chef d'orchestre des sourires, et l'allié secret de tous les clients heureux ? Alors, cette mission est pour vous !

Chez Novotel, nous ne cherchons pas seulement une personne capable de répondre au téléphone ou d’envoyer des emails. Non, non… nous recherchons un Maître des Sourires, un Dominateur de l'Expérience Client et un Champion de la Bienveillance.

Votre mission (si vous l'acceptez) :

Transformer chaque interaction en un moment magique (sans baguette, mais avec beaucoup d’astuce et d’écoute).
Trouver des solutions à toute épreuve, même face aux demandes les plus saugrenues. Une piscine à balles dans le hall ? Peut-être.
Rendre chaque client tellement heureux qu'ils reviendront juste pour VOUS. Oui, vous l’avez bien lu.
Gérer les situations délicates avec un sourire tellement large que l’on se demande si vous ne l’avez pas fait apparaître de nulle part.

Profile:

Vous avez une capacité presque surnaturelle à résoudre les problèmes avec style.
Vous aimez les défis et êtes un(e) as de la communication… même en emojis.
Vous êtes un(e) vrai(e) couteau-suisse de la bienveillance, capable de gérer les imprévus avec un café à la main (et une dose infinie de patience).
Vous avez un sens de l'humour qui pourrait faire rire une pierre. (Et un tact qui fait sourire un lion en colère.)

Si vous êtes prêt(e) à entrer dans notre univers où la bonne humeur et l’efficacité sont les maîtres mots, alors ne tardez plus : devenez notre nouveau Héros des Relations Clients !

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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Mission:

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LET YOUR PASSION SHINE

Let your passion shine