Groups & Events Manager (M/F/NB) - [OPENING]

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! 

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 

Whatever your role, we're all here to make the customer experience as unforgettable as possible.  

Our mission: to bring little moments of happiness to people. 

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  

Would you like to participate to the opening of our new Mama Shelter in Zürich?]

THE MISSION? 

At Mama, companies get things done while having fun! 🎉 We offer them a unique event experience 🎈 and you are the guarantor. Our customers are always in good hands with you. 🤝

Like a great conductor 🎼, you organise all events (B2B & B2C) from A to Z; from negotiation to invoicing 💳 & on-site reception. 🎪You are the single point of contact for customers 📞. Business meetings, business seminars, workshops with cocktail parties 🍸, or birthdays 🎂: you have everything under control!

Through a commercial strategy 📊 and a pricing policy 💵 that you develop with HQ and the Sales Manager, you participate and contribute to the achievement & success of the strategy 🏆 by negotiating and realising event requests. ✨

On the field, you coordinate with all the services (Housekeeping 🧹, F&B 🍽️, Kitchen 🍳, Reception 🛎️) and make sure that customer satisfaction is top of the list.

As an Ambassador of the group 🌟, you convey our values with your energy ⚡ and positive vibes. ✨

Mama Loves Business! ❤️

MADE FOR YOU? ONLY IF…

• You are passionate about sales without being the Wolf of Wall Street! 🤑💸

• Detail is important to you; nothing goes missing thanks to your sense of organization and anticipation. 

• With a strong sense of communication, you are a diplomat and know how to bring all the services together. 🤝

• Curiosity may have killed the cat, but not you 🧐; you’re constantly on the lookout of your surroundings. 

• Problem solver with excellent customer relations- you never run out of ideas when faced with a customer situation. 💡

• Action oriented- you’re hands on and believe that leading by example is the key to success. 

• Unbeatable at Monopoly, you always pass “GO” and collect! 🎲

• Family negotiator, everyone always ends up watching your pick for the Sunday movie night. 😏 

• You know your numbers and are not afraid to show it; your PowerPoint presentations and your Excel tables make everyone jealous! 📊

YOUR LITTLE EXTRAS :

• Charismatic- you are a true gladiator in a suit; you know how to defend your positions. 

• Geniality and hospitality are who you are, customers come back for you! 

• You’ve lost count of the number of local stars in your contacts! 🕴️⭐

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.