General Manager (F/M/NB)

💛 JO&JOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity, an offbeat, surprising, sometimes cheeky tone while remaining inclusive and open to all. We offer a new experience of living together for couples, families, friends on holiday or work colleagues on the move. The JO&JOE concept offers affordable, family-friendly catering and a range of events orchestrated by a passionate, multicultural team. Inspired by a generational philosophy of sharing, spontaneity and enthusiasm for engaging with the world, JO&JOE is open to all and is the meeting point for like-minded travellers and locals. JO&JOE's ambition is to expand across Europe and the world's major gateway cities. Our belief: travel is not about means, but about being open-minded and wanting to meet new people. JO&JOE is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The JO&JOE adventure is just beginning, with more destinations planned for the coming years. Come and join us!

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Notre engagement en faveur de la diversité et de l'inclusion : JO&JOE est une entreprise inclusive et notre ambition est de recruter et de promouvoir des talents divers. Nos annonces sont neutres du point de vue du genre, c'est pourquoi le genre masculin est utilisé ici pour alléger le texte.

We are looking for our General Manager for our JO&JOE in Rome, in the heart of the city, halfway between the train station and the Trevi Fountain.
Come and write a page in the history of JO&JOE, by being part of the team!

Why you?

🔥 None of these missions will scare you: 

Mission 1: To build a sustainable and innovative business

• Promote JO&JOE brand offers and cross-sell opportunities.
• Implement local marketing strategies and dynamic pricing to boost growth.
• Ensure compliance with JO&JOE processes by third-party partners.

Mission 2: Lead and develop the team

• Lead, motivate, and manage the team for high performance and attendance.
• Identify training needs and oversee team development.
• Handle recruitment, performance, and staff-related matters effectively.
• Take responsibility for your own development by completing in-house trainings and communicating learning needs with your DOP.

Mission 3: Achieve targets and increase profits

• Optimise P&L performance and identify improvement opportunities.
• Drive sales across services while ensuring a great customer experience, including quality of food and drink service and availability.
• Oversee reservations and cancellation policies to maximise occupancy.

Mission 4: Maintain controls and meet standards

• Manage unit operations, finance and stock control.
• Ensure safety, audits, and compliance with company policies.
• Forecast sales and wages while planning effective staff rotas (daily/weekly/monthly).

Mission 5: Deliver an exceptional customer experience

• Deliver exceptional customer service and experience.
• Continuously improve product offerings for maximum satisfaction.

Mission 6: F&B Management

• Maintain and develop our F&B offering as unmissable.
• Follow and manage the performance and F&B budget with your F&B Manager.
• Nurture the request of private events inside the JO&JOE.

Mission 7: Analyse and make decisions

• Be autonomous, make informed decisions and escalate issues when necessary.
• Resolve problems efficiently while adhering to guidelines.

Mission 8: Manage performance

• Monitor and improve team performance
• Ensure objectives are met and plan actions to achieve targets.
• Make work fun.

Mission 9: Develop your potential and others

• Invest in personal development and encourage team growth.
• Provide coaching, feedback, and motivation to team members.

🚀 Because you’ve got it in you:

Personal integrity

• Be honest and reliable.
• Be trustworthy and respectful.
• Take pride in personal appearance.
• Demonstrate excellent time management and diligence.
• Demonstrate professionalism at all times.

Teamwork

• Always be a team player.
• Establish and maintain good relationships with all team members.
• Work with the team to ensure the unit is the best it can be.
• Willing to take on tasks to balance the team's workload.
• Be able to communicate well with people at all levels.

Customer focus

• To be friendly, smiling, sociable and welcoming with our customers, in order to create a pleasant atmosphere.
• Remain calm, patient and polite when receiving customer feedback.
• Be helpful and go out of your way to help our customers.

Leadership

• Be confident and motivated.
• Demonstrate a strong commitment to the company.
• Welcoming and embracing change with a positive attitude.
• Ability to work unsupervised in a busy environment.
• Ability to prioritise tasks.

You must :

• Have all the necessary documents to be legally employable in Italy.
• Be able to converse fluently in Italian and English.
• Have previous management experience (including administration, financial and HR topis) in hospitality environment.
• Provide references attesting to your leadership qualities and past performance.

We're sure you know the song 🎶

First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.

Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment & Training Director, give you an appointment! Be strong!

Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.