- Full-Time
- Permanent
- NOVOTEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Novotel London Waterloo, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF61865L
Front Office Team Leader
Region
Europe and North Africa
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Reception Team Leader, you…
Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
Assist in effectively running the front office operations with a hands-on approach.
Help guests and create positive experiences.
Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
Maintain strong working relationships and communicate with all departments.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.
To ensure you can best welcome and care for our guests you will need to be fluent in English .
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Team Leader, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Jasper
Job Category
Rooms
Description
Housekeeping Supervisor (Seasonal, May to October)As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. Th
Reference
60f0b612-3294-4bb0-930a-4da18d47aa3a
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Public Area Supervisor (Head Houseperson)As Public Areas Head Houseperson, your support and leadership will ensure your hotel remains clean, beautiful, welcoming – and also a source of pride. Starting
Reference
a6493dfd-7dc3-4555-8fd8-70eecf7e5691
Expiry Date
01/01/0001
Salary
Location
Fairmont Scottsdale Princess, Scottsdale, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Scottsdale
Job Category
Rooms
Description
Experiencing warm and engaging service in luxurious surroundings at Fairmont Hotels & Resorts. As Assistant General Manager – Privado Villas, the strategic support and leadership you provide to your t
Reference
c0d73f5a-8a82-4b6c-8b9a-5bdc4e6a500b
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Why work for Fairmont Pacific Rim?Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver A competitive rate of $27.90 per hourComplimentary
Reference
090acef6-e255-43f8-9615-8950ba4ee28c
Expiry Date
01/01/0001
Salary
Location
Sofitel Chicago Magnificent Mile, Chicago, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Chicago
Job Category
Rooms
Description
Excellence with every featherHousekeeping SupervisorBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realize your true potential. Y
Reference
4877e3cf-6b51-4a53-9a4e-fdbf9eebe537
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Baghdad
Job Category
Rooms
Description
We are seeking a highly organized and efficient Laundry Manager to join our team in Baghdad, Iraq. The ideal candidate will oversee all aspects of our laundry operations, ensuring the highest standard
Reference
f0e919dd-2fdf-4282-9be5-8dcd244fdb80
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Linen Room Attendant / SeamsterOur Linen Room Attendant's are responsible for issuing and altering all staff uniforms, and are an integral part of our Heart of House at Fairmont Chateau Whistler.Start
Reference
058c8c14-bafd-43b2-932e-b956a3689848
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Assegurar a qualidade da experiência da estada de clientes VIP’s, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para a superação de expectativas e assim, a sua fid
Reference
8f455e67-fcb7-401d-84ab-1bb16585d77e
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Associate
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Apoiar o superior na gestão das atividades da recepção, garantindo a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua
Reference
04f65bee-1d22-4ab7-87cf-5a97437439dd
Expiry Date
01/01/0001
Salary
Location
Sofitel Montréal Golden Mile, Montreal, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Montreal
Job Category
Rooms
Description
Gestion des opérations de la réceptionProposer en permanence un service client professionnel et impeccable, avenant et attachant;Soutenir la directrice de la réception dans les tâches quotidiennes du
Reference
4477c809-d02c-44d5-b86d-d9d401ccd9ad
Expiry Date
01/01/0001