- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Sydney Airport, Mascot, Australia
__jobinformationwidget.freetext.ExternalReference__
REF72980T
Front Office Assistant Manager (Duty Manager)
Region
MEA SPAC
Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world.
Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.
Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant Manager to join our luxury property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, our Assistant Manager is primarily responsible for ensuring a high level of guest service at all times across the hotel.
- Acting as a role model for the Front Office team.
- Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
- Leading by example when attending to guest requests, being proactive and resourceful.
- Taking initiative to ensure that interactions with our guests are positive and productive.
- Providing guidance, supporting training and leading the team
- Actively resolving guest complaints and challenges
- Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
- Assisting other areas of the hotel during peak times when needed
- Being responsible for the health and safety of all patrons, guests and staff members.
- Maintain a high level of personal presentation as an ambassador for the hotel
- Always upholding Accor and Heartist values & Pullman brand standards
- Experience in a similar role in a hotel.
- Confidence and the ability to approach people to initiate conversations and build relationships
- Entrepreneurial spirit with drive, ambition and high level of energy
- Time management and multi-tasking skills.
- Experience in Fidelio or Opera PMS, hotSOS is highly preferred.
- Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
- Unlimited work rights in Australia
At Accor, we believe HOSPITALITY IS A WORK OF HEART!
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry, please apply!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Benefits Your Way:
- Work closely with a highly experienced Front Office Manager and General Manager
- The opportunity to Work Your Way across the much-loved Accor Brands
- Discounted accommodation & Food and Beverage with Accor worldwide from day one
- Annual Service Recognition, Accor Tenure Milestone recognition, Accor Progressive leave policies, EAP and much more Accor Partner Benefits.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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