Front Desk Agent - Overnight, Full Time

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. 

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.  

Why work at Fairmont Waterfront?

• Sustainability and community commitment  - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay of $29.85/hour following 90 days of service

*full-time and part-time status colleagues

What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Perform all tasks of Night Audit Guest Services Agent including but not limited to; greet, check in and settle guest accounts with an engaging and personalized approach while following all department policies, procedures and service standards
• Audit daily operations through overnight task list
• Responsible for providing a seamless and exceptional guest arrival and departure experience.
• Adhere to Leading Quality Assurance Standards and Service Essentials for Guest Services Agent to ensure Guest Satisfaction Results
• Act as an Ambassador for Fairmont Waterfront and the City of Vancouver creating memorable experiences for our guests and visitors.
• Provide knowledgeable information regarding hotel facilities and general city information
• Ensure loyalty members and other VIPs receive special attention and recognition
• Perform cashiering duties as required and follow all credit and cash out procedures
• Take ownership of all guest inquiries, comments and feedback and follows up in a ambassadorial and efficient manner while adhering to feedback procedures.
• Adhere to standards of conduct, dress, hygiene, uniforms, appearance and posture
• Participate in daily briefings
• Participate in department and hotel initiatives
• Adhere to H&S policies and procedures
• Support and participate in Colleagues Engagement Survey action plans and departmental engagement development
• Maintains a presence on the Reception Desk and throughout the lobby with welcoming smile and demeanor.  
• Deal with all guests inquiries with efficiency.
• Other duties as assigned

• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Previous PMS experience an asset 
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Hospitality Diploma is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately 

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS