Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
- Create, modify, and manage guest reservations with accuracy and attention to detail
- Handle group booking inquiries and coordinate group check-ins and check-outs
- Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
- Anticipate guest needs and respond promptly to requests with a solution-oriented approach
- Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
- Manage multiple tasks simultaneously while maintaining composure and professionalism
- Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
- Communicate effectively with other departments to ensure seamless guest experiences
- Maintain organized records and ensure accurate documentation of all transactions
- Support team members and contribute to a positive, inclusive work environment
- Perform night shift rotations as needed to ensure continuous front desk coverage
Qualifications
- Fluency in English with excellent verbal and written communication skills
- Proficiency in at least one additional language (Arabic, French, or German preferred)
- Strong interpersonal and people skills with a genuine passion for customer service
- Proven ability to remain calm, patient, and empathetic when handling challenging situations
- Excellent organizational and time management abilities
- Proficiency with computer systems and hotel Property Management Systems (PMS)
- Detail-oriented mindset with strong accuracy in data entry and record-keeping
- Ability to work flexibly, including night shifts and rotating schedules
- Team player mentality with collaborative spirit and supportive attitude
- Professional appearance and demeanor
- Conflict resolution and problem-solving capabilities
- Ability to multitask and prioritize effectively in a fast-paced environment
- Previous hospitality, front office, or customer service experience (preferred)
- Familiarity with reservation systems and hotel operations (preferred)
Additional Information
Your team and working environment:
• A passionate and inspired team that creates unique experiences for all they meet.
• We recognize and celebrate our team and individual success
Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
