Fairmont Gold Supervisor

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. 

Fairmont Gold Supervisor

At Fairmont Chicago, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Competitive wages and benefits

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
• To monitor maintenance of the physical Fairmont Gold product
• Review all Fairmont Gold reservations to ensure requests are met
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, logging and notifying proper areas
• Train all Fairmont Gold Attendants
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional Concierge information to our guests about local and area attractions
• Follow department policies, procedures and service standards

Your experience and skills include:

• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation

• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work a variety of shifts, including mornings, evenings, weekends, holidays

Physical Aspects of Position (include but are not limited to):   

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 20lbs.
• Occasional ascending or descending ladders, stairs and ramps

Compensation: $28.69 per hour

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.