Executive Housekeeper

We are looking for a Executive Housekeeper to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Summary :
The Executive Housekeeper is responsible for overseeing and managing the housekeeping department to ensure the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves supervising housekeeping staff, developing and implementing housekeeping systems and procedures, and maintaining inventory and budget control.

Key Responsibilities :
- Supervision : Oversee and manage the daily operations of the housekeeping department, including hiring, training, and supervising housekeeping staff.
- Standards and Procedures : Develop and implement housekeeping systems and procedures to ensure consistent service and compliance with safety and sanitary standards.
- Budget Management : Prepare and manage the housekeeping budget, including inventory control and procurement of supplies and equipment.
- Inspections : Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
- Guest Relations : Handle guest complaints and requests promptly and courteously, ensuring a high level of guest satisfaction.
- Collaboration : Coordinate with other departments, such as front desk and maintenance, to ensure seamless operations and address any issues promptly.
- Performance Evaluation : Conduct performance evaluations of housekeeping staff and manage any necessary disciplinary actions.
- Training and Development : Implement training programs for housekeeping staff to enhance skills and ensure consistent service quality.
- Safety and Compliance : Ensure compliance with health and safety regulations, including proper handling and storage of cleaning supplies and equipment.
- Lost and Found : Maintain a lost-and-found department and ensure proper handling and documentation of lost items.

Qualifications :
- Proven experience as an Executive Housekeeper or in a similar role within the hospitality industry.
- Strong leadership and supervisory skills.
- Excellent communication and interpersonal skills.
- Attention to detail and a commitment to maintaining high standards of cleanliness and guest satisfaction.
- Ability to manage budgets and control inventory.
- Knowledge of health and safety regulations.
- Proficiency in using housekeeping management software and tools.

Physical Requirements :
- Ability to stand and walk for extended periods.
- Ability to lift and carry heavy items.
- Manual dexterity to handle cleaning equipment and supplies.