Executive Housekeeper

https://pullmanphuquoc.com/

We are seeking a highly organized and customer-focused Executive Housekeeper to join our luxury resort in Phu Quoc, Vietnam. As the leader of our housekeeping department, you will be responsible for ensuring exceptional cleanliness and guest satisfaction throughout our property.

• Oversee all housekeeping operations, including guest rooms, public areas, and laundry services
• Develop and implement efficient cleaning procedures and quality control measures
• Manage and train housekeeping staff, fostering a positive and productive work environment
• Create and maintain department schedules, ensuring optimal staffing levels at all times
• Collaborate with other departments to enhance guest experience and resolve issues promptly
• Monitor and control inventory of cleaning supplies and guest amenities
• Develop and manage the housekeeping department budget, identifying areas for cost savings
• Ensure compliance with all health, safety, and hygiene standards
• Conduct regular inspections of guest rooms and public areas to maintain high cleanliness standards
• Handle guest complaints and special requests professionally and efficiently
• Implement environmentally friendly practices in housekeeping operations
• Stay updated on industry trends and innovations in housekeeping techniques and technologies

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in housekeeping management, preferably in luxury hotels or resorts
• Excellent English proficiency in reading, writing, and speaking
• Strong leadership and team management skills
• Proficiency in MS Excel, Word, and PowerPoint
• In-depth knowledge of cleaning techniques, products, and equipment
• Experience in budget management and cost control
• Familiarity with inventory management systems and practices
• Strong problem-solving and decision-making abilities
• Excellent customer service skills with a keen eye for detail
• Ability to work effectively in a fast-paced, multicultural environment
• Physical stamina to perform regular property inspections and assist with housekeeping duties when needed
• Flexibility to work varying shifts, including weekends and holidays
• Professional appearance and demeanor

Competencies

• Excellent leadership, interpersonal and communication skills
• Detail-oriented and highly reliable in thorough execution and follow-through
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times