Company Description
At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.
Together, We Champion Progress...
At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Job Description
Communicate effectively with clients and internal departments (kitchen, sales, operations) to manage event requirements and changes.
Manage team performance through training, onboarding, briefings, and performance evaluations in line with brand standards.
Deliver high-quality guest service, maximising sales opportunities and ensuring customer satisfaction.
Coordinate event logistics including equipment hire, stock ordering, and maintaining inventory and storerooms.
Collaborate with leadership and sales teams to drive revenue, support promotions, and ensure seamless event execution from planning to delivery.
Supervise function set-ups and service delivery to ensure all events meet client specifications and expectations.
Lead and support team members to maintain service standards and a consistent, high level of customer service.
Develop and manage rosters effectively within budget, ensuring adequate staffing levels aligned to business needs.
Oversee administrative tasks including preparing accounts, forecasting, and ensuring accurate and timely billing.
Qualifications
Proven experience in conference & events, banqueting, or food and beverage operations, ideally within a hotel environment
Previous supervisory or leadership experience, including team management and rostering
Strong background in customer service with a focus on delivering high-quality guest experiences
Experience managing event logistics (set-ups, run sheets, coordination with kitchen and sales teams)
Demonstrated ability to control costs and drive revenue (upselling, labour management, forecasting)
Exposure to budgeting, forecasting, and financial administration (e.g. billing, accounts)
Experience with training, onboarding, and performance management of team members
Responsible Service of Alcohol (RSA) certification
Food Safety or Food Handling certification
Additional Information
Benefits and Perks
- Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
- Access to Accor Partner Benefits such as Europcar.
- Discounted onsite car park available.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Excellent opportunity to further grow and develop your career with an industry leader
- Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
- Mentoring and career development along-side experienced and dedicated professionals.
Apply today to start a conversation and see where your Accor career can take you!
We are unable to provide sponsorship, so Australian working rights are required.
