- Full-Time
- Permanent
- ACCOR
- Others
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Mercure Perth, Perth, Australia
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REF61211C
Duty Manager
Region
MEA SPAC
Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms, a restaurant, café, bar, and extensive conference and event facilities, we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym, providing a complete experience for our guests.
As the Duty Manager, you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department, ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.
Key Responsibilities:
- Supervise, support, and train Front Office Team Members to ensure service excellence and operational efficiency.
- Lead by example, delivering warm, professional, and knowledgeable service to every guest.
- Address and resolve guest concerns or service issues promptly and professionally, ensuring guest satisfaction.
- Oversee hotel operations during your shift, acting as the main point of contact for any escalations or urgent matters.
- Ensure compliance with hotel policies, safety procedures, and brand standards.
- Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports.
- Implement initiatives to enhance team engagement, productivity, and service quality.
- Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
- Collaborate with other departments to ensure smooth daily operations and a seamless guest experience.
- Be flexible to work a rotating 7-day roster, including morning, evening, and overnight shifts as required.
We are looking for a well-presented, professional, and service-driven individual with a strong passion for hotel operations. You thrive in a fast-paced environment, demonstrate strong leadership, and have the ability to make quick, informed decisions.
Qualifications & Experience:
- Minimum 2 years’ experience in a similar role (e.g., Front Office GSA, Supervisor, or Duty Manager).
- Approved Manager Licence and Responsible Service of Alcohol (RSA) certification.
- Strong problem-solving and decision-making skills.
- Exceptional customer service and leadership abilities, with a passion for mentoring and motivating teams.
- Excellent time management and multi-tasking skills.
- Experience with Opera PMS (preferred but not essential).
- Availability to work across a flexible 7-day roster.
This is an exciting opportunity for a motivated hospitality professional looking to grow within a dynamic and supportive team.
What’s in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now to embark on a rewarding career journey with Accor!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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