__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.

Job Description

The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
Ensure profitability by meeting departmental quantitative and qualitative targets.
Lead, motivate, and support the Front Office team to deliver high-quality guest service.
Champion and implement all Guest Experience initiatives within the property.
Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
Maintain close relationships with guests throughout their stay to foster loyalty.
Anticipate guests’ needs and take proactive measures to meet them.
Handle and resolve guest complaints promptly when escalated beyond team members.
Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Qualifications

Bachelor’s Degree or Diploma in Hospitality Management or equivalent
Minimum 3 years of relevant experience in a similar capacity
Previous leadership experience is an advantage
Service-oriented personality with a passion for hospitality
Experience with Opera PMS or similar property management systems
Strong interpersonal and problem-solving skills, with the ability to lead by example

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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