Duty Manager Front office

Live the French way – join Sofitel Noosa Pacific Resort today! 

Sofitel Noosa Pacific Resort welcomes guests into a world of luxury blending French Art de Vivre and local culture. We are proudly one of Australia’s leading 5 star resorts. With 176 rooms, our resort features award winning facilities and service offerings including the Noosa Beach House Restaurant & Bar, the Cabanas poolside experience, Riviera Bar & Lounge - the only cocktail bar overlooking the Noosa River - plus extensive conference & events facilities and our luxury Aqua Day Spa.

• Permanent full-time position
• 38 hours per week
• Salary $73,150 to $77,515 per year plus superannuation
• Based in Noosa heads QLD

We are looking for a self- motivated, English speaking, articulate person to fill the role of Front Office Duty Manager within our company.

Your Role

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused (including Concierge and lobby table service)
• May provide guests with local tourism information, and arrange tours and transportation
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority
• Assist the operation of the night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus
• Assisting in preparation of Front Office monthly reports
• Ensure public areas are clean and well presented with regular monitoring
• Assessing and reviewing customer satisfaction
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service References and Procedures Manuals
• Ensuring compliance with occupational health and safety regulations

• Minimum of two years’ experience in hotel or motel management
• Diploma in Hotel or Motel Management (preferrable not mandatory)
• Strong leadership skills with the ability to make quick, effective decisions
• A customer-focused mindset, ensuring outstanding guest experiences
• Tech-savvy and adaptable to new systems and platforms
• Detail-oriented, proactive, and results-driven

Our Benefits: 

We offer fantastic employee benefits, including some amazing and generous Ambassador Discounts across all of our Accor brands worldwide! 

• Work Your Way with flexible working arrangements
• Complimentary Daily Continental Breakfast 
• Complimentary Onsite Parking 
• Complimentary Fortnightly Lunches
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Accor 12 weeks paid parental leave
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand 

If you are looking to further your career in a luxury hotel, apply today!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

ACCOR is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS