- Full-Time
- Permanent
- FAIRMONT
- Talent & Culture
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Fairmont Chicago - Millennium Park, Chicago, United States
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REF54647L
Director, Talent & Culture
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
At Fairmont, our passion is to connect our guests to the very best of our destinations. Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features. Add engaging service and the result is an unforgettable guest experience.
Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality. Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.
Do you have a passion for excellence and an expertise in luxury Hotel operations? As a key member of the leadership team, this position plays a pivotal role in fostering a culture of excellence, supporting the growth and development of employees, and ensuring the delivery of exceptional guest experiences, to make “special happen”.
WHAT YOU WILL BE DOING
Reporting to the General Manager, your key responsibilities will be:
Strategic Leadership
- Partner with the General Manager to align T&C strategies with the hotel’s business goals.
- Lead cultural transformation initiatives to support brand alignment.
- Monitor T&C metrics (e.g., turnover, engagement, and productivity) to drive continuous improvement.
Training and Development
- Create and implement comprehensive training programs to ensure team members embody the hotel’s luxury service standards.
- Support leadership development and career progression initiatives.
- Ensure ongoing compliance training, including health and safety, labor laws, and company policies.
Labor Relations
- Provide coaching, support and advice to leaders to ensure compliance with Union contract in a productive manner
- Investigate and resolve grievance concerns
- Proactively work to resolve issues with the Union and foster positive partnership
Employee Relations
- Act as a trusted advisor to leadership and employees, fostering a positive work environment.
- Manage conflict resolution, disciplinary actions, and grievance procedures with professionalism and discretion.
- Promote a culture of inclusivity, respect, and collaboration.
Talent Acquisition and Workforce Planning
- Oversee recruitment efforts to attract, hire, and retain top talent.
- Develop and implement workforce plans aligned with the hotel’s operational needs.
- Partner with department heads to forecast staffing requirements and create succession plans.
Compensation and Benefits Management
- Collaborate with senior management to design competitive compensation structures.
- Oversee employee benefits programs and promote engagement initiatives to enhance satisfaction.
- Conduct periodic benchmarking to maintain market competitiveness.
Compliance and Risk Management
- Ensure compliance with all applicable labor laws, regulations, and hotel policies.
- Maintain accurate records and oversee audits related to T&C operations.
- Monitor and mitigate risks associated with workplace issues.
Diversity, Equity, and Inclusion (DEI)
- Promote and implement DEI initiatives across the organization.
- Ensure fair employment practices and equitable opportunities for all team members.
QUALIFICATIONS:
- Previous Talent & Culture experience within luxury brands at a senior leadership level
- Previous experience within a Union environment required.
- Computer literate in Microsoft Windows applications required.
- University/College degree in a related discipline preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work cohesively as part of a team.
Salary expectations: Subject to experience and qualification salary range $130,000 - $160,000
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
#LI-TM1
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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