Director of Rooms

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Fairmont Banff Springs is seeking an experienced and engaging Director of Rooms to lead the Rooms Division and contribute as a key member of the Hotel’s Executive Committee. Reporting to the Hotel Manager, this role is responsible for the overall performance, guest experience, and leadership of Front Office (Front Desk, Royal Service, Concierge & VIP Services), Housekeeping, Guest Services (Bell Desk & Parking), Fairmont Gold, Reservations, and Resort Activities.

As one of Canada’s most recognized luxury resort destinations, this role requires a leader who can balance operational excellence with a strong focus on delivering elevated, personalized guest experiences along with contributing to the long-term strategic vision and sustainable growth of the Rooms Division, aligning operational priorities with the hotel’s broader business objectives. The Director of Rooms will work closely with other departments to ensure a seamless and consistent guest journey, while driving team engagement, service excellence, and financial performance.

This position is well suited to a hands-on, visible leader who thrives in a complex, high-volume environment and is passionate about developing teams and continuously improving the guest experience.

Job Duties Include:

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:   

• Lead and oversee all Rooms Division operations, ensuring seamless delivery of luxury guest experiences across Front Office, Housekeeping, Guest Services, Fairmont Gold, Reservations, and Resort Activities.
• Set and execute the strategic vision for the division, fostering a high-performance culture focused on service excellence, accountability, and colleague engagement.
• Drive guest satisfaction and brand standards by leveraging Voice of the Guest insights, service audits, and continuous improvement initiatives.
• Partner with Revenue Management and Executive Committee to optimize financial performance, including revenue growth, budgeting, forecasting, and cost control.
• Ensure operational excellence through effective workforce planning, health & safety compliance, capital projects, and preventative maintenance programs.
• Lead talent strategy by recruiting, developing, and mentoring leaders, building a strong succession pipeline, and strengthening overall team capability.

Your Skills & Qualifications:

• 7–10+ years of progressive leadership experience within Rooms Division operations in a luxury hotel or resort environment
• Proven experience leading multiple departments in a large, high-volume property
• Strong commercial acumen and experience in revenue optimization
• Exceptional leadership, communication, and stakeholder management skills
• Experience with luxury service standards (LQA, Forbes) preferred
• Strong analytical and problem-solving capabilities
• Proficiency in Microsoft Office and hotel systems

Job Perks & Benefits:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Subsidized staff accommodation provided on-site for full time status employees for 1 month, off-site accommodation is available for you to rent downtown based on availability
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit   www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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