Director of Revenue Management & Raffles Service

Job Summary

The Director of Revenue Management and Raffles Service is responsible for overseeing and optimising the hotel's revenue strategy, ensuring maximum profitability through pricing, inventory management, and forecasting. This role involves analysing market trends, guest demand, and competitor pricing to develop strategies that align with the hotel’s financial goals. The Director of Revenue Management also works closely with other departments, and ensures data-driven decisions to improve overall revenue performance. Key tasks include managing pricing structures, implementing dynamic pricing models, setting performance targets, and using analytics tools to predict demand and identify growth opportunities. This role requires a strong understanding of financial metrics, market analysis, and leadership skills to drive the organization's revenue goals.

In addition, the role will also oversees the Raffles Service operations to optimise systems, enhance booking and call efficiency, and increase revenue opportunities, such as upselling and managing dining capacity.

Candidate Profile

Knowledge and Experience

• Minimum 4 years of experience in a related area/role.
• Degree preferably in the area of business or hospitality.
• Strong strategic business thinking and orientation.
• Thorough knowledge of property systems, Point-of-Sale, Accounting System, Revenue Management and Reservation systems.
• Aptitude for project management, multi-tasking and managing numerous sources.
• Ability to consolidate and analyse large volumes of data in an efficient manner.
• Strength in the use of Word, Excel and PowerPoint and other work related systems.

Competencies

• Comfort and skill in communication (both verbally and in a written manner) with all levels of colleagues.
• Fluency in English and one other language.
• Proven experience in analysis and problem solving.
• Strong leadership skills required.
• Sense of urgency.
• Ability to work effectively and contribute to the team.
• Multicultural awareness and ability to work with people from diverse cultures.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.