DIRECTOR, NATIONAL ACCOUNTS (Northeast USA Based)

As Director of National Accounts (Group Market), you will have the unique opportunity to build an account base from the ground up, be highly successful, and make a lasting impact on the hospitality industry in Bermuda. This position reports to the Director of Group Sales, and is based out of your home office in the North East USA. The position is eligible for the Fairmont Accelerate Program, an incentive based on over-achievement of group goals. Be part of our strong corporate culture emphasizes respect, teamwork, and professionalism. At the same time, our comprehensive benefits package includes health insurance, retirement savings plans, global employee discounts throughout the hospitality industry, and wellness programs. Start your journey with us today and explore the possibilities! #BeLimitless

What you will be doing:

• Exceed individual and team sales goals for revenue, sales activities, and annual account management and development targets.
• Develop, maintain, and cultivate new and existing account relationships with group customers.
• Execute the entire group sales process from lead generation to contract closure, ensuring seamless execution of group bookings and securing profitable group bookings for Fairmont Southampton.
• Collaborate with sales and hotel teams, GSOs, planners, and organizers to understand needs, customize proposals, negotiate contracts, and oversee seamless execution of the group booking process.
• Proactively identify and develop new accounts, expanding the client base and contributing to generating profitable group bookings for Fairmont Southampton.
• Represent the resort at on-property site inspections, industry events, meetings, and training sessions to foster relationships and secure group bookings, including up to 25% travel.
• Monitor and analyze the competitive group sales market, adjusting strategies to maintain a competitive edge.
• Effectively manage your budget for group sales activities, ensuring efficient utilization of resources and maximizing ROI.
• Stay informed about global and regional market trends, translating insights into adaptable group sales strategies and offerings.
• Utilize technology and tools, including Linked In, Word, Excel, Powerpoint, CRM (Opera) systems, and analytics software, to optimize sales and marketing strategies and drive revenue growth.
• Lead and mentor the Sales & Marketing Support Executive, managing their performance to drive a high-performing team that excels in the group sales process, achieves sales goals, and secures profitable group bookings.
• Other duties as assigned.

Your experience and skills include:

• 3+ years of experience in group sales in the luxury resort market (required).
• Currently covering luxury group corporate meetings and incentive markets from North East USA (strongly preferred).
• You must have authorization to work in the United States.
• Proven track record of successful client relationships, business development, and exceeding sales goals.
• Strong relationship-building and communication skills, with a natural ability and inclination to develop new business.
• Exhibit strong business acumen and an entrepreneurial mindset, effectively developing and executing strategies to attract new business, build relationships, identify opportunities for process improvement and new business generation, and contribute to the organization's overall success.
• Bachelor's degree (or higher) in hospitality management, sales and marketing, business administration, or a related field required
• Ability to work independently and as part of a team.
• Identify good business opportunities and be able to negotiate complex contracts.

Schedules:  Irregular hours including nights, weekends and public holidays and 24 hours on call apply to this position

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.