- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
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Raffles Singapore, Singapore
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REF45822P
Digital Marketing Manager
Region
Luxury & Lifestyle
The Digital Marketing Manager to be responsible for sustaining and driving the digital marketing plans for Raffles Hotel Singapore and its business units including platforms such as Luxury Consortias, Online Travel Agents (OTA) and Global Distribution System (GDS) as well as provide timely update on hotel developments to all relevant partners. The role also encompasses the management of all hotel websites, social media channels, hotel online reputation tools as well as to manage the hotel’s influencer engagement programme.
Primary Responsibilities
Drives Digital Marketing Plans For Hotel
- Assists to strategise and execute the hotel’s digital marketing communication plan.
- Ensures high performance on digital campaigns through effective data analytics.
- Supports corporate and brand on digital marketing initiatives.
- Supports hotel’s operations with cross marketing opportunities, leveraging on hotel and brand databases.
Management Of Websites And Microsites
- Manages vendors to ensure delivery of website enhancements and best-in-class customer journeys
- Manages content for hotel main website, microsite and standalone websites for Food and Beverage outlets, Arcade and Spa.
- Ensures SEO and SEM synergies across all websites.
- Drive e-commerce through data analytics and marketing strategies.
Develop Marketing Plans For Luxury Consortias, OTAS And GDS
- Works hand in hand with Revenue Management on management of OTAs communications.
- Oversees collaborations and maximises marketing opportunities with Luxury Consortias, ensuring accurate and timely communications onto platforms.
Drives Social Media Awareness
- Manages, supervises and/or create content for all of the hotel’s social media platforms and drive engagement.
- Management of social media agencies to ensure optimisation of content engagement.
- Develops a social media influencer programme for all areas of the hotel.
- Identifies potential social media influencers and executes programme to drive hotel’s awareness in the social media space.
Manages Hotel’s Online Reputation
- Oversees online reputation management through reviewing responses for hotel across multiple platforms in a timely manner.
Other Responsibilities
- Reviews and identifies digital partnership opportunities to support hotel’s operations and business objectives.
- Manages digital reporting tools for hotel and communicates reports internally as well as supervising action plans for improvements where needed.
- Performs any other duties and responsibilities that may be assigned.
Candidate Profile
Knowledge and Experience
- Bachelor Degree in Business, Marketing, Communications or equivalent.
- Detailed understanding of digital marketing and social media landscape.
- Minimum of 4 years of relevant experience in digital marketing for service industry. Relevant experience in hospitality industry an advantage.
- Strong working knowledge of Microsoft Outlook and Microsoft Office.
- Detailed knowledge of video and photo editing tools
- Oral fluency in English and Mandarin with written excellence in English. Ability to speak other language and / or basic understanding of other languages an advantage.
Competencies
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic.
- High integrity and able to keep confidentiality.
- Sense of urgency.
Ability to prioritise assigned projects
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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