Deputy General Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Role Overview

As Deputy General Manager, you will effectively manage the hotel to an optimum level. Working closely with, the management team you will be committed to achieving and exceeding all targets financial and operational, with the emphasis on forward planning and delivering an exceptional customer experience. In this role you will proactively drive Operational, HR, Cost Control, Sustainability, and Health & Safety initiatives throughout the hotel to maximise profitability and ensure a safe and hospitable environment for customers and staff

Key Job Responsibilities

• Manage the day to day operation ensuring a high level of customer satisfaction and experience

• Keeping the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, TRUST YOU Reports; taking appropriate actions for improvement.

• Work with the Financial Controller/Accounts Manager and General Manager to produce an annual finance budget.

• Actively participate in the Revenue Management process to ensure outperformance of the market against the hotels competitive set.

• Proactively encourage development and motivation for self and others.

• Work with the sales team in Identifying, communicating and supporting all sales leads.

• Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.

• Management of the safety policy and fire register.

• Ensure maintenance of the building is of a high standard at all times

• Following company control procedures in accordance with the internal audit requirements.

• Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.

• Awareness of the emergency procedures, full knowledge of the Fire/BCP/Manual handling policies, ensuring that all staff and supervisors are similarly aware and policies practiced

• Having the technical knowledge and skills required for the job, actively undertaking the training and development necessary to keep skills up to date.

• Management of the properties rosters to ensure appropriate staffing levels exist in line with business needs

• Working in partnership with the HR Manager / Officer to ensure a positive working environment exists and ES survey targets and improvement areas are achieved

• Work with the management team to ensure and encourage proactive problem solving when problems arise.

• Drive and nurture adaptability in a changing business environment

• Take part in the appraisal process with line managers and ensure PDP plans are active and live

Key Performance Metrics

• Trust You and Trip advisor and any other company customer metrics introduced

• P&L

• KPIs

• HR Statistics/ Turnover Reports

• STR

Essential

• Experience in hotel operations at line manager level or higher

• Thorough understanding of overall hotel operations

• Excellent Communication skills

• Excellent Customer Service Skills

• Excellent Personal Branding

• Excellent Customer relations skills

• Excellent People Management Skills

• Desire and ability to develop others

• High quality Standards

Desirable

• Experience of Opera, Micros,

• Previous experience of managing a hotel team.

• Hospitality/ Travel / Tourism qualification at Diploma level or higher.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.