- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
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REF88563J
Concierge Supervisor (Saudi National)
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
The Concierge Supervisor is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Concierge Supervisor ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.
- Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
- Handle special requests, ensuring prompt and efficient service.
- Manage VIP guest experiences, ensuring their expectations are exceeded.
- Address guest concerns and resolve complaints professionally.
- Maintain an updated knowledge of local attractions, events, and services.
- Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
Implement and uphold service standards, ensuring consistency in guest interactions
Saudi National
3-5 years of concierge experience with leadership skills
Strong knowledge of local attractions and services
Excellent communication and problem-solving abilities
Proficiency in hotel management software and multitasking
Fluency in English & Arabic
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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