- Part-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Grand Del Mar, San Diego, United States
__jobinformationwidget.freetext.ExternalReference__
REF58317Q
Concierge - Part Time
Region
Luxury & Lifestyle
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit.
- Hourly Rate of Pay: 21.22/hour USD
The Concierge department is the guest experience hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service-oriented responses to any requests, always taking the initiative to go above and beyond. Our goal is to provide guests with a personalized experience curated just for them to ensure a unique and unforgettable experience. We are committed to problem solving, ownership, guest satisfaction and teamwork and live to our mission of turning Moments into memories for our guests.
- Consistently offer professional, friendly and engaging service.
- Handle Guest concerns and react quickly, logging and notifying proper areas/departments.
- Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and F&B, Engineering
- Respond to all emails in the Concierge inbox as well as your personal inbox in a timely and professional manner adhering to Forbes timeliness + professionalism standards
- Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
- Respond to all incoming calls using proper telephone etiquette
- Properly log and detail all guest bookings in ALICE and always provide a printed itinerary upon arrival in compliance with Forbes standards
- Carefully complete billing procedures daily to ensure revenue is posted for third party vendors such as transportation, florals, etc.
- Will ensure that guest attention is the utmost priority during moments of engagement.
- Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
- Will consistently follow the service essentials for front office while performing your duties and ensuring guest satisfaction.
- Will foster and maintain respectful and professional relationships with hotels third party vendors always remembering you are a direct reflection of the Fairmont Grand Del Mar
- Will never say no to a guest request unless it is illegal, immoral, or unsafe. We should always offer an appropriate alternative instead of saying no.
- Will maintain a thorough knowledge of the hotels offerings included but not limited to: hours of operation, locations, food concepts, menu price range, dress codes, room types, amenities, etc
- Will maintain a thorough knowledge of the San Diego area including but not limited to: attractions, dining options, local events, directions, etcetera
- Anticipates guest needs and providing thoughtful suggestions when appropriate. Asks guests questions in order to better ascertain their needs/wants
- Will ensure you are able to explain in great detail when conveying information on all activities that Fairmont Grand Del Mar has to offer.
- Will not only provide requested information to guests, but also offer suggestions/recommendations/ opinions to the guest, enhancing the service by offering your professional guidance.
- Will ensure guest preferences are highlighted to all concerned in order to offer seamless service.
- Must exceed customer expectations at all times and turn moments to memories for our guests.
- Will uphold and demonstrate a commitment to Fairmont’s Value Statement of respect, integrity, teamwork, and empowerment.
- Will always arrive on time, in proper uniform, mentally and physically prepared, and following Hotel’s grooming standards for their scheduled shift.
- Will follow all FH&R and Forbes standards when interacting with guests
- Has outstanding guest services skills, professional presentation and sophisticated communication skills.
- Will be aware of the Hotel’s outlets and hours of operations as well as any changes conveying this information to guests.
- Fully aware of all of the hotel activities including times + dates of availability
- Able to give clear and concise information when communicating to guests, as well as demonstrating empathy & responsiveness when addressing issues and concerns.
- Has superior organization skills
- Will actively seek duties and tasks during slow periods to maximize efficiency.
- Must be able to work independently.
- Ensures the working environment is free of safety hazards and hindrances to avoid any accidents at work.
- Ensuring to report all suspicious persons, packages, vehicles, luggage, and observations to Security.
- Ensure you promote safety, security, and well-being of our guests by not providing any information to anyone unless approved and will not provide keys to anyone not registered to the room.
- Ensure you report all accidents and injuries, regardless of severity, to the Security Department.
- Will attend all trainings as requested.
- Will sign training forms after attendance
- Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Due to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Resort. In addition, attendance is required at all scheduled training sessions and meetings.
- Support environmental initiatives at all times.
- Ensures all guest billing is handled in a timely manner
- Additional responsibilities as assigned by the Director of Guest Experience
- Excellent work organization – ability to problem solve and respond to changing conditions or unexpected events with grace.
- Positive, outgoing and professional attitude with a passion for service.
- Previous leadership experience in guest relations preferred.
- Previous PMS experience required.
- Computer literacy in Microsoft Window applications required.
- University/College degree in a related discipline an asset.
- Must possess a professional presentation.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Physical Demands:
- Frequent standing, walking and sitting throughout shift.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mercure Sydney Blacktown, Arndell Park, Australia
Experience Level
Not Applicable
Job Schedule
Part-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the s
Reference
89b40d10-249b-4697-bd0b-66cb62b27c63
Expiry Date
01/01/0001
Salary
Location
Swissôtel The Stamford Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
Ensure efficient and effective clear communication within the Housekeeping Department, Front Office, Engineering, Royal Service and all other departmentsAnswer all telephone calls within 3 rings and d
Reference
1bc205ab-d8e9-43c9-b0a4-79882ad37684
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Chief Butler is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, the Chief
Reference
a951a547-865c-4a69-a607-8c585dba1a83
Expiry Date
01/01/0001
Salary
Location
The Sebel Sydney Martin Place, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
THE SEBEL
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
What Will You Be Doing?Assist and oversee the day-to-day operations of the Front Office teamSupervise and monitor team members with a true leadership ability that motivates and inspires Ensure the smo
Reference
07fd1afa-31df-4f69-bf0c-a2079ce1e947
Expiry Date
01/01/0001
Salary
Location
Calgary Eau Claire, Calgary, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Calgary
Job Category
Rooms
Description
You are at the heart of the hotel! As a Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memor
Reference
9c0c5357-06ba-4dd1-8cd2-0604cc6bb013
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
What does INSPIRE offer you?As a future or recent graduate, you are eager to join Fairmont Hotels & Resorts to jumpstart your hospitality career! INSPIRE places you into the heart of the action at a F
Reference
b917ca40-92ab-423b-9376-1cfdcd186fbc
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Reservations AgentBe an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exc
Reference
10bea36e-71cf-4a96-a89a-2ebc24179fd8
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Rooms
Description
Public Areas AttendantYou are at the heart of the hotel! As a Public Areas Attendant, you will take ownership of all public spaces and outlets, ensuring that our guests are provided with a clean, comf
Reference
60e8e74c-af53-4b38-be23-96d67eb5cfa8
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure
Reference
dc3539ef-466f-4419-8ecf-8852a28369cc
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jasper
Job Category
Rooms
Description
Front Desk ManagerThe Front Desk Manager plays a key leadership role in ensuring exceptional guest experiences from pre-arrival through departure. Reporting to the Front Office Manager, this position
Reference
2ec11679-70db-4686-a349-b1ab981f5a61
Expiry Date
01/01/0001